Cell C review: Cannot get my replacement device.

I was called by cell c to take out another contract. I chose a Huawei phone and band deal. After realising that Huawei is still a ****py phone with Play store I called them and was told I could return it with the SIM card and everything that was in the box. Which I did. Everything was received and I was told I could order a new device which I chose the 2 phone Samsung deal. I received a call from cell c and they confirmed my order and said it was approved. I waited for a week no delivery came. I called them and they then informed me that the A34 was discontinued. I waited a week and nobody called me to tell me this. I'm am now paying for a contract and device which I don't have. I am unable to get someone to call me back to get a replacement device. Despite having been told by a consultant I will receive a call from someone by close of business today. I have run out of options with cell c now and 8 will continue paying for a contract of which I have no phone or SIM card. Because I will have a negative listing for not paying. BUT I WILL COMPLAIN ON EVERY PLATFORM AND INFORM EVERY COMPLAINTS BOARD UNTIL THIS IS SORTED OUT.