JPMorgan Chase review: unprofessional service ( 2 comments)

I went to Chase Bank iat 29200 Campbell rd. Madison Heights MI. 48071
Looking for a low interest Auto Loan and they had it. However, in order to qualify for an auto loan, Vicky Glime (Branch Manager) asked me to open an account with Chase, which I proceed to do. Once I had opened an account and wanted to apply for the auto loan, I was rejected because the auto I was getting the loan for is from the year 2000. Tha main reason for opening an account was to get an auto loan, therefrore; I didn't have any interest to keep the account open, therefotre; I kindly asked her to close the account. She told me to wait 90 days in order to do that. Now, that 90 days have passed by I went to a different branch to close my account, they only only want to gice back $115:00 from $150:00 beginning deposit. Chase claims the charges of $25:00 and $10:00 for not having a direct deposit during the time I have been waiting in order to close my account... Now that is a ripped off...

The CHASE Claims Department is THE definition of unprofessional. They are hostile arrogant and downright confrontational when you speak with them. Please read on ...

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank’s toll free number where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE