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CB Automotive Fueling and Charging Chevron Complaints #302-321
Chevron

Chevron review: gift card ( 1 comment)

G
Author of the review
3:27 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Today I was driving on fumes and pulled into the Royce Chevron on Sepulveda Blvd. I had two used Chevron gift cards that I intended to finish up, and then use my Chevron credit card for the remainder of the transaction.

Or so I thought.

After swiping one gift card at the pump, the small screen came up with a (paraphrasing here) "Card not authorized" or some such message. I cancelled that transaction, and after receiving the same message for the second gift card, I went into the store and approached the station cashier. I asked her to check out the amounts left on both cards. There was 92 cents on one, and 97 cents on the other. I asked if I could use the cards, and she directed that she would have to swipe one card, I would have to go outside and pump my gas, close out that transaction, re-enter the store so she could swipe the second card, and I would have to once again pump my gas and close out THAT transaction.

The term 'gas station convenience store' is obviously a misnomer here.

Apparently, whenever there is less than a certain dollar amount on the card, the card won't work at the pump. So, following my example, if you had 15 Chevron gift cards each with less than $1 remaining on each card, you would have to enter and exit the station no less than 15 times and pump gas 15 times,

It would take you 20 minutes to pump 5 gallons of gas. Longer if you were handicapped in anyway.

My guess is this is a ploy by Chevron to so frustrate their 'valuable' customers that they disregard the few cents left on their cards and chuck 'em. If millions of gift card users chuck their cards every day, well, you do the math.

Some might say, sheesh lady, just buy a candy bar.

I'm sorry. I don't buy shoes at a grocery store, toilet paper at a jewelry store, or food at a gas station.

What I want is the so-called convenience that Chevron claims these cards offer. ATTENTION CHEVRON: It isn't convenient if I have to initiate a separate transaction to use up the remainder of a gift card. It isn't convenient if I have to leave my car to enter your shop to use my gift card, as if I were paying with cash. It isn't convenient for your customers to march to and from the pump and store repeatedly because you wish to pad your bottom line.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Robert Walsh
Houston, US
1 comments
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Sep 01, 2009 10:58 pm UTC

The dollar amount is over $5 -- I've had this happen twice and am furious. Chevron or SVM Marketing is ripping off American consumers to the tune of millions. Time to get the media involved. This is shameless money-grabbing on Chevron's part.

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    6001 Bollinger Canyon Rd, San Ramon, California, 94583, United States
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    May 22, 2026
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Chevron Category
Chevron is ranked 28 among 42 companies in the Automotive Fueling and Charging category
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