Chicken Express review: service and food

Upon ordering thru your drive thru the young man taking my order was very rude n allow me the time to order my food I got to the window and asked him to repeat my order because I wasn't sure he heard me correctly well he didn't do it I paid got the order and checked it myself we'll get home to eat my roll was hard the tenders seem as if they had been sitting there over a hr I'm currently a fast food manager myself and customer service is very important to me because I give good service and expect it back I wouldn't allow my crew to talk to anyone in my drive thru the way he did and brush them off thanks for the horrible service and I want ever be back