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CB Banks Citizens Bank Complaints #322-341
Citizens Bank

Citizens Bank review: non-sufficient funds ( 1 comment)

K
Author of the review
4:54 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I'm writing to complain about Citizens Bank, What a fraud! I have opted out of Citizens bank paying any overdrafts for me in February, but they still seem to let them go through! What is the point of opting OUT if they are just going to continue to do what they'd like. There have been numerous times when they've shown transactions completed in chronological order online, then changed the order later. They have done this to me twice this year alone leaving me with multiple $37.00 charges each time and refuse to explain or refund. Their “high-to-low” process is so outdated and needs to be revised. This latest time, the $71.01 charge from yesterday is now the last transaction, 2 checks have since gone through (which they charged me $37.00 each for) and now they are under the $71.01. So, if anything there should be one $37.00 but definitely not two fees. This is exactly what happened last time and now I'm fighting back, please let me know how to join this lawsuit or start a new one. I'm tired of the all the bank CEO's being millionaire while the middle class becomes poor due to bank fees.

Keywords:
charges chronological order complaint explain fraud opting out overdrafts process refund transactions
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K
K
Kellyairinc
Saugus, US
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May 20, 2012 11:56 pm UTC

Not that its worth the time or effort to reply to such a perfect person, but everyone makes mistakes once in a while, even responsible adults such as myself. But, it is not appreciate for an upstanding bank to commit fraud, why don't you check into the $137.5 Million lawsuit filed against them before you speak about something you obviously know nothing about! But, thanks for your opinion.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
    +1 (888) 411-0266
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
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