CPT Metal Castle Fiesta review: (1) right hand side stabilizer link, boot, (2) pk belt tensioner

Good day,

I contacted the above-mentioned company with regards to the purchase of the above-mentioned parts on 07 March 2024 and also them the VIN Number for the car. They sent me a quote (see attached) and was promised that the parts will be available for collection on 09 March 2024. I paid same time without hesitation (see attached proof of payment).

Surprisingly, when I get to the store for collection on 09 March 2024, my parts were not there and I asked reasons why the promise was broken but was never given any. The only words I got was "we are sorry", we will get your parts on Monday, 11 March 2024. I told them I am based in Limpopo and I won't make it. They said they will courier it and I asked who will pay for it and they said they will cover all courier costs.

I never received those parts on Monday as promised but only received them on Thursday, 14 March 2024 which is 4 days later. The above-mentioned products/ parts were wrong as they do not fit in my vehicle. I contacted them above the wrong parts delivered and they said I should come to the store so we can discuss the way forward. I drove again from Limpopo to Gauteng at my own costs and I was told they will contact the supplier on why they delivered the wrong parts. They asked for samples of which I sent them a picture (see attached) with the new part completely different from the old part taken out from the car.

To my surprise, on Tuesday 19 March 2024 I was told that the part is right and was ordered according to the VIN Number and they cannot do anything. But the sample taken out from the car it should a completely different part.

I asked them for CPT Metal Castle Fiesta supplier contact details and/ or office number but my request was ignored.

Could you please intervene and I am asking for one of the following two options; (1) Deliver the correct parts which has to looks exactly the same as the old one. (2) If I cannot receive my parts, I am humbly asking for a refund.

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