CB Fitness Centers and Gyms Crunch Fitness

Crunch Fitness review: Refused entry due to one day late in payment

CarlK1062 of US

Apr 16, 2026 11:56 pm UTC

Verified customer

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On arrival to the gym, I was refused entry due to a issue with my credit card. I have been a loyal paying customer for 9 months and was met by unprofessional conduct by both the employee at the front desk and management. Due to the actions of others, I was unfairly characterized as someone who doesn't pay for services and embarrassingly denied entry. As 63 year old senior citizen I've never been met with such unprofessionalism and a lack of courtesy.

Desired outcome: I would like an apology and update to training and code of conduct for management and employees.

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