Menu
Write a review
File a complaint
CVS

CVS review: prescription insurance fraud

P
Author of the review
12:47 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

CVS employees price gauged by giving me an out of pocket price, when I have insurance. How do I know they aren't putting the script through my insurance after I leave and pay so they can pocket my refund? 1st time I caught it this month: Went to CVS in October 16, 2015 (same pharmacy for 20 years CVS #0295), to pick up a called in prescription for an antibiotic. I arrived at the pharmacy directly after the doctor's office and was charged $54.99. I was sick; I paid. I started to walk away from the register, but my wife walks up and stops me asking for some change to grab necessities, but I had no change from the $55. At that point, I noticed CVS hadn't run the script through my insurance. Same insurance since January 1st. Had to call Insurance company while standing there to force CVS to put through my prescription insurance information. Resulted in a full $54.99 refund because antibiotics are 100% covered. I wouldn't have even noticed because I was sick and just wanted to get out of the store to go home and sleep. How often do you go to the pharmacy in any other condition? 2nd time I caught it this month: Went to the doctor to have blood work results read. Doctor said I need Vitamin D so doctor calls the script in. I receive a call from the CVS pharmacy because they didn't have Vitamin D 50, 000 IU in stock and it would be $16.50. I asked why it wouldn't be covered by my insurance on file...generics $1, brand name $3, antibiotic was 100% covered. CVS employee says Vitamin D2 is a prescription that might be covered, but Vitamin D3 is over the counter so it's not covered. I said no it's 50, 000 IU and the doctor said it's prescription strength. The CVS employee suggests maybe the doctor ordered the wrong script and maybe I should call the doctor. I called the doctor's office and asked that they check the script and let me know what they ordered. Looking at the blood work; they tested Vitamin D3 so I googled Vitamin D2. I learned very few people should ever take Vitamin D2 and it certainly shouldn't have been recommended to save $16. I called a few other pharmacies to find out the price based on my insurance and whether or not the Vitamin D 50, 000 IU is covered and prescription strength. Not only is 50, 000 IU prescription strength, but it's $1 under my insurance. SHOCK! I called my doctor's office back and changed my pharmacy. The nurse says by the way...it was Vitamin D3 we ordered. Another drug I ordered earlier in the year happened to be a script for 10 pills. The pharmacist that I have communicated with at least 15 of the 20 years filled the script and wrung me out for the cost and sent me on my way. I proceeded to leave the store and noticed there were only 8 pills in the bottle; not 10. She says oh I must have mis-counted; I'll fix it. What if I hadn't checked? Next time I'll count my pills before I pay.

0 comments
Add a comment

More CVS reviews & complaints

CVS - Missing 90 oxycodone from 150 pill prescription. 95
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - being falsely accused by loss prevention!! 67
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - Customer service 73
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - manager hires four of supervisor's close friends 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all CVS reviews and complaints
  1. CVS Contacts

  2. CVS phone numbers
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 24 24 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 48 companies in the Drug Store category