CVS review: unacceptable employee behavior ( 1 comment)

I sent my son to pick up my prescription while I was at work when I got home I noticed that they gave me two of the same prescriptions I had previously filled the same prescription a week or so earlier my doctor increased my dosage which called for a re-fill.

I personally sent a request to re-fill another prescription when I arrived at the store there was an extremely long line when I voiced my displeasure regarding the consistent errors in filling my prescriptions your employee got very disrespectful and stated "I am printing your label now I dont want to hear any of the other stuff if you want this filled" her manager was in an ears throw of the conversation and said nothing. I spoke with the store manager who assisted me by taking me to the Pharmacy manager who had to be prompted several times that I was waiting, at this point I had been in the store 40 minutes. When the manager came over I started to relate my issue to him and he says " lets resolve your issue with your medicine then we can talk never happened. I watched elderly customers wait in line for hours and many customers were turned away because of the wait times, at this point its an hour and 20 minutes. While in the store I got a text letting me know my order was ready and the same employee continued to fill and deliver orders before mine she was very disrespectful and I will never use the Pharmacy at that location again. The incident occurred 05-13-2019 at roughly 5:50pm I didnt leave the store until almost 7:45PM after a long day at work. it would most desirable if you got them some support they obviously cant keep up with the volume as the drive through was also packed and also have your employees learn common respect for there customers I was picking up Heart medicine and did not need that type of stress just because I expressed my discontent for having to come and request they fill my prescriptions correctly.