Days Inn review: false incident report

My name is sonovah Hillman. I booked threw Expedia a room at the days in at 11:24 pm on July 8 2019. We checked in approximately 11:35pm. The room is walking distance from the airport. A $50 charge was taking off my card for incidentals. When I got to the room it wasn't in the best condition but due to the circumstances of being stuck with my significant other and 6 year old daughter at the airport we stayed. We checked out at 5:50am. At 3:00 pm July 9th 2019 a charge for $200 from the days inn was attempted but declined due to insufficient funds at 3:01pm a charge of $150 was attempted and successful. I called the days in at 3:06pm and was told there was a hole in the ceiling by either mee or lee she would not repeat or spell her name. There was a hole in the ceiling when we arrived and it looked like it was due to mold and/or a previous leak. It was in the bathroom near the light. I asked to speak with a manager she said I could not. She would deal with the issue. She put me on hold after about 12 mins she hung up. I called at 3:30 she hung up I called back at 3:31 she hung up. Called back at 3:31 was placed on hold for 12 mins was hung up on again. Called back at 3:44pm was placed on hold for 9 mins then I was told there was no manager on duty. I called the following morning I asked for the manager spoke with Sarah who asked for all details to see if it was manager worthy. She then said she would transfer me then hung up. I called back she said she would transfer she transfer me 3 times to a voicemail that was full. I asked if she would place me on hold and physically get the manager 15 mins later a male got on the line and said yeah. I asked for his name he asked what was this regarding I told him that my card was charged and asked for his name again he stated osama would not give last name. I asked for details on the matter he said let me check and placed me on hold. He said a hole was in the ceiling. I asked for pictures and a receipt since I was charged he said it would take a day or two. I said that was unacceptable. The funds were taking out of my account I should be able to see the damages as well as have a incident report and/or receipt. I asked him if he seen the hole he said yes. He said he saw the hole yesterday when the house keeping supervisor Victoria informed him. (Keep in mind I was told there was no manager on duty and I called within 5 mins of being charged) when I informed him of that he said that he doesn't need to answer my questions or validate anything. I then asked how much the charges were he said $150 I said then why was $200 attempted he said that's what it originally was but he knew he wasn't going to get it so he settled for the $150 that went threw. I said If you really believe I did this then I should still owe a balance no company would wave the remaining balance. He said he deals with this all the time. I asked how often does this occur he went back to he doesn't have to answer my questions. He said he would send the pictures today July 10th 2019 after I continuously insisted that that needs to be done. We did not damage this room within the 6hrs that we were there. It is now 9pm and I have not received the pictures or receipt so I decided to go threw corporate to get refunded for the $150 that was charge along with my $50 deposit that I did not get back. I would like the people previously in that room to be contacted to verify that the hole was there prior. Also have these claims been made before? I can be reached at [protected]

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