DirecTV review: illegal debit out of my checking

First complaint- Direct TV debited my checking account on July 31st for equipment they received on July 7th and now my checking account is overdrawn for $461. when I called, they said they cant credit my account back for another 5 days. I never authorized the payment. Second complaint-Direct TV debited my account for final bill before I received the bill and I did not authorize the payment. They did not pro-rate my bill accordingly. Third complaint- George out of Arizona call center #441200 stated it was their error but it was nothing he could do about it. Spoke to his supervisor Paloma #463451 and she said I could not complain to someone above her, there wasnt anyone above her to complain to and unforturnately they could not give me my money back for another 5 business days even though it was their error and they would not pay the bank the over draft fees. This is totally unacceptable, because their equipment was returned in the timeframe that was allotted and now my bank account is grossly overdrawn. I work for Contra Costa County and this is the website my complaints department gave me. Please, please, please help.