DistroKid review: I cannot withdrawal my earnings, there is a notice that says there has been “suspicious activity detected on my account”

I cannot find anything related to this on the distro kid help page and the phone number I found is disconnected

it’s also concerning to me that this page tells me my complaint is too short to attract attention
that statement implies I may not be entitled to support?
my inquiry is concise and does not require an inflated word count

i would like my money