Dixie RV SuperStores review: Forest river travel trailer sound bar replacement

We had dropped our travel trailer to the Dixie RV Service Department in Defuniak Springs, FL on 4 Dec 2020. We had called ahead to let them know we were doing our first yearly service. We wanted our sound bar replaced because it did not work properly. Liz our service representative immediately told us to Walmart and buy a new one. We paid for an extended warranty with additional coverage. Then Liz looked into our account and said, "oh it's covered to be replaced." We also wanted our rood looked at for a leak that only happens when there is a strong wind with a hard rain that allows water to get into the inside of the camper in the bedroom closet. We asked to have the ladder repaired because it was coming or slipping away from the camper attachment, door lock replaced, and side marker repaired. We asked to have the bathroom fixtures changed out with the replacement fixtures we brought in. Liz they were backed up for two weeks and then they will take care of the camper. Jan 4, 2021, we still have heard no word on our camper. We called the service department and spoke with Liz. She stated, "Oh we just took your camper back for the repairs." We probably would have never got our camper done if we did not call. This is unsatisfactory. We received a call on Jan 13, 2021 that the camper was finally complete. Liz suggested a $500 roof repair on a camper we had for 1 year. Are you kidding me! The camper is a 2018 Forest River Surveyor 33KRLOK. Oh, and the icing on the cake was, Liz said the sound bar was not replaced or repaired. Liz said the sound bar had to come from the manufacturer and probably would never come. Again Liz told us to go to Walmart and just buy a new one. Liz had a month and a half to contact the manufacturer for a new sound bar. We paid for the extended service for a reason to have repairs and replacements completed with Dixie RV.

During this time, there was and older couple getting the shaft and being lie to about parts to be replaced that were not. This is a very dishonest RV service department. I am a contract specialist for the government dealing with multi-million dollar contracts. Your service department representatives need to be re-schooled on service contracts and extended warranties. This is not a good business practice or a smooth and comfortable operation. It was like we were dealing with a shady used car salesman who was trying to sell a vehicle they knew nothing about.

I want our sound bar replaced and our roof repaired. We brought our camper that we had within the year allotted in our warranty. The service department representatives are terrible and need to be retrained. How dare a representative tell us to go just buy a new sound bar at Walmart and drop $550 to fix a roof on a camper we only had a year. I am utterly shocked! We have heard bad things about the terrible service Dixie RV in Defuniak has done to our friends camper and did not want to make the repairs. This is absurd to have our camper for a month and a half and not be able to replace the sound bar or repair a leak in the roof. Be honest and truthful to the customers.