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I was in there this morning to purchase some items and the system declined my check. The cashier ran it through several times with no luck. We are retired and rarely write checks. I ended up using a credit card. I called your number on the slip of paper to find out why I was declined. The message stated something about security reasons. It stated that it had nothing to do with my check writing skills. I immediately came home and checked our bank to verify that we had sufficient funds in our account. We have over $3, 000.00 in our account. Please fix this problem as it was very embarrassing.
Please respond ASAP!
Regards,
Cari Rowland
The complaint has been investigated and resolved to the customer’s satisfaction.
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Cari; Things like that can and do happen like that, it could have been an issue with the check reader, they never clean them and 95 % of the staff I am sure don't know how. I wouldn't blame them, they should if anything typed the information in versus running it thru the register.
I also went to my local Dollar General today, 4/13/13, and my check to was declined. It is VERY VERY embarrassing! I also had sufficient funds in my checking account. I have lived in my town 3 years now, & I have NEVER had a check declined! The company needs to DEFINITELY remedy this embarrassing inconvenience! I was trying to write a check for $79, instead I only had $33 cash, they lost that extra in sales! They need to have it where the cashier has a way to manually put the info in, instead of depending on a computer!
VERY EMBARRASED & DISAPPOINTED
Consumer!