CB Vehicle Rental and Leasing Dollar Rent A Car Complaints #42-61

Dollar Rent A Car Reviews and Complaints

Dollar Rent A Car review: rental car

Dollarrentacarsucks of Westport, US

Jul 31, 2022 4:54 pm UTC

Verified customer

First, I reserved a "managers special" vehicle which states online "Intermediate or larger vehicle guaranteed" (screen shot attached) When I got to the airport I was told I could only get a compact car and that I had to pay a $40 upgrade. I was driving from Denver to New York so I could not use a compact. After arguing with the agent for over a half hour, I agreed to pay the $40 per day. I reserved the car from July 14 to July 26. Since I knew there was a possibility that I would return the car early and to a different location, before picking up the car I called to see what the charges would be to return it early. I was told there would be no extra charge and that my rate would be prorated for the number of days I used the car. This is in line with my experience with other car rental agencies so I did not question this response. When I returned the vehicle early on July 17, I was charged a daily rate of $347, not the daily rate of $99 that I agreed to in my contract. A rental for 3 days cost $1,334.58! The contract states "rental rate subject to increase if you return the car more than 24 hours before the scheduled return date". This increase was more than 3 times the regular rate and nowhere in the contract is increased rate published. I did not agree to this rate in the contract and nowhere is this rate published or advertised. When I called to protest, I was told that I needed to speak to an agent at the Denver airport in Denver. I was given a phone number to call the Denver airport that goes directly to the call center. The call center told me that I needed to speak with someone at the airport and they gave me the same number! Then I was told that since the location is in an airport, the phone is not manned by a person at the airport and is only manned by the call center. So there is actually no way to speak to a person at the Denver airport unless I physically go back to Denver. I am in New York. I called back and they told me that I could speak to the agent in New York when I returned the car. The agent in New York told me they could not help me and that I needed to speak with an agent in Denver! I sent a complain in writing to Dollar rental car and they said they would respnd within 72 hours but they did not respond at all.

As a result, Dollar car rental:

1. Falsely advertising the “managers special” as an intermediate car or larger

2. Does not train or give agents the correct information on terms of the contract (told me there would be no extra fees and that my rate would simply be prorated.

3. Increased my daily rate by 3.5X the stated rate in the contract without disclosing this rate.

4. Does not provide any way to contact them in the case of a grievance yet they tell you that the only way to get the fees reduced is by contacting them.

I am due a refund of approximately $1,000. My agreed upon rate of $99 per day for 3 days.

Desired outcome: Refund of $1000

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Dollar Rent A Car Contacts

Dollar Rent A Car phone numbers

+1 (800) 800-5252

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USA & Canada

+1 (800) 800-4000

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Reservations

+1 (800) 800-6000

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International Reservations

+1 (877) 411-4300

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Vehicle Violations and Accidents

+1 (800) 235-9393

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24-Hour Roadside Assistance

+1 (800) 331-3550

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Dollar 4Business Support

+1 (800) 654-4173

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Frequent Flyer Help Desk

+1 (800) 654-0011

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Website Difficulties

+1 (800) 527-7752

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Travel Agent Commission Hotline

+1 (888) 367-4372

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Dollar GDS Helpdesk

+1 (866) 776-6667

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Canada

+44 139 220 3041

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100%
Confidence score

United Kingdom

+1 (358) 000-9102

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Dollar Rent A Car emails

customerservice@dollar.com

100%
Confidence score: 100%

Support

internethelpdesk@dollar.com

92%
Confidence score: 92%

support

cservice@dollar.com

86%
Confidence score: 86%

support

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Dollar Rent A Car address

PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

Dollar Rent A Car social media
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Jun 16, 2026
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