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Dollar Tree

Dollar Tree review: Bad customer service ( 90 comments)

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5:00 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My sons and I went into the store to do some shopping, and as we were walking passed one of the employees she rudely said to my sons, "Don't go into the toy isle to play. Stay with your mom." It took a minute for me to realize what she had said. I really didn't know how to react because I've never been in that kind of situation. So I went up to her and asked for the owner. She replied and said she was the manager and they were trying to stop kids from playing in the toy isle. I told her, "They were walking with their mother. You don't just walk up to kids and start telling them stuff when they are with their mom." During all of this, she was on a cordless phone. Even when she made a comment to my boys in the beginning. So she got upset and continued on with her conversation on the phone. So I began to raise my voice at her and she told me I need to leave the store and I told her I was leaving. I began my way to the door and told her, "What kind of store are you running here?" I'm pretty sure the store owners do not tell their employees to stand at the door and confront every person that walks in with children. So I really don't know why she chose to confront mine. After I confronted her she could have apologized but, instead she still chose to have a horrible attitude. I could maybe understand if my kids were in the toy isle and looking through things but, we were just walking in. It was totally uncalled for. The sad thing is shes a manager. So shes probably influencing the other employees to act the same way.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

90 comments
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Hollypwr888
Sacramento, US
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Jun 09, 2019 5:36 am UTC

Gridley california store store was a mess the bathroom has not been cleaned for weeks shot sprayed everywhere worst dirtiest bathroom i have ever seen and the store has never look so run down and fallen apart disgusting

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Oreokila
Des Plaines, US
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Jun 10, 2019 11:03 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

This store is filthy! They have 2 isles roped off because the roof is leaking and ceiling tiles are gone. This store is the worst I've ever been in. The floors are dirty, nothing is in order. It's repulsive

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Robyn4676
Centreville, US
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Jun 16, 2019 1:05 am UTC

I left my wallet at the register after cashing out and employee stole it. The manager won't look at cameras from June 2nd 2019. After asking the manager she stated to go check with store next door she has no wallet found. If she did have a wallet it would be in safe. I asked about cameras and she wouldn't respond.

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Paula Gentile
US
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Jun 16, 2019 6:37 pm UTC

Bagged raisin, cranberry, almond mix. Put a handful in my mouth, and then put the rest in a dish cause I like to put some raisind with nuts and it was crawling with bugs. Opened another and same thing. Discusting. No way I could bring it back to show manager. But if i get sick you will hear about it. I am at work.

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Ana M. Figueroa
Winter Haven, US
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Jun 18, 2019 2:29 pm UTC

As a school teacher in Polk County, your services are a God send, thank you. I did want to bring a major concern to your attention. Today was not the only day that this occurred. One of your representatives, Tammy, seems to selectively greet certain customers. Her behavior has been repeatedly rude and dismissive. Please take the time to train her.

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Mandy Jesleen
Chicago, US
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Jun 20, 2019 1:44 am UTC

The lady named tracy is very rude and just plain hateful for no reason.she even yelled her name when i asked what it was...i shop there all the time i honestly will never go back.

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Kerrianne Parrish
Brooklyn, US
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Jun 23, 2019 3:02 pm UTC

The service at this location harasses patrons with bags. Their claim is theft due to the location, but, they only enact this policy periodically. Today, at approximately 8:15 pm, two Dollar Tree associates harassed me and told me I would not be served if I purchased anything. If theft is prevalent in this store, it should be closed.

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Mrs.Becky
Rockville Centre, US
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Jul 10, 2019 11:30 am UTC

Store 3590 has the worse store manager that [censored] needs too be fired she's a poor excuse for being a human

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Martha Worley
Nashville, US
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Jul 14, 2019 12:19 am UTC

I live in Bristol TN in my car and I go to the dollar tree on West state Street and buy stuff and I use the restroom before I do and they got a attitude today when I went in there to buy some stuff and I was going to use the restroom before I did and the lady told me that we can't come in there every day to use the bathroom even if I buy. Martha

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Michael smaldone
New York, US
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Jul 17, 2019 7:29 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Manager was vague at best about product distribution questions not to mention confusing.

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Gabbyrose
US
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Jul 28, 2019 7:51 am UTC

We would have shopped longer if it was not too hot in the store! Need A/C to actually enjoy my shopping experience...very disappointed. Employees could not enjoy there work environment either and give proper customer service because of it as well. I felt terrible for them having to work in such a hot environment. This needs to be resolved!

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Jaidamendoza
Austin, US
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Jul 28, 2019 12:40 pm UTC

I've been to this dollar tree twice and both times employees Beverly and Melissa have harassed me by following me around talking very rude to me accusing me of something they have proof I didn't do.

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Elizabeth Stotler
US
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Aug 04, 2019 4:28 pm UTC

Visited store nearly fainted.Seriosly believe labor board or 21 news needs to be contacted.

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Linda d Taylor
Los Banos, US
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Aug 06, 2019 6:20 pm UTC

I went to dt today expecting the new fall items all over you tube people are showing their hauls they got at dt even holloween items i go to our dt and no fall items could you please check into this for me no fall items or holloween items i only spent about 10 dollars nothing new in my store thankyou

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Stars and stripes cola
Azle, US
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Aug 19, 2019 5:48 pm UTC

Please send muchor cola to the Mineral Wells store. They are always out. You dot send enough. Thank you. Larry Quinn. Retired U.S.A.F.

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janarah jones
Naperville, US
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Aug 20, 2019 12:24 am UTC

I found another job back the last week of June and I let dollar tree know this to work with my schedule 2 weeks go by! I'm still not on the schedule I called and texted my manager and even went up there in person to see what's going on Nothing! So how should I go about this

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Lela Buck
Belding, US
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Aug 24, 2019 4:15 pm UTC

This was posted in a Dollar Tree group I am in. This is totally unacceptable. Something needs to be done. Apparently the manager is part of it to let it get this bad. So many safety and health hazards.

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Kim gore
US
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Sep 01, 2019 4:00 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

The store is a NITEMARE...looks like ppl hv ramshacked, boxes stacked everywhere, nuthing put up, its discusting to our town, this was a neat clean store til abt 4-5 mths ago, now its terrible...i am a daycare provider and a huge crafter, and buy lots of things here...somethinh needs to be DONE...TY

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Bubbafarlwy1
US
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Sep 01, 2019 2:19 pm UTC

Doing drugs at work melony Jones rude employee

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Bubbafarlwy1
US
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Sep 01, 2019 2:20 pm UTC

Stealing stuff eating stuff on the clock not working

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Bubbafarlwy1
US
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Sep 01, 2019 2:22 pm UTC

Did the parties lady or get rid of them or I will go to the heart and complain

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Bubbafarlwy1
US
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Sep 01, 2019 2:23 pm UTC

I will not go back in the store and I will spread it around that store is not a place to go to

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Bubbafarlwy1
US
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Sep 07, 2019 9:46 pm UTC

Rude customer doing drugs at work and this rude employee

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Ivet3388
Queens, US
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Sep 09, 2019 4:14 am UTC

Manager states that the employees have to mind the floors. Meanwhile, all customers are on a line wrapped around the store. This is poor management. Obviously this manager lacks customer service skills and how to manage a store. Attitudes are horrible

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JustBnice
Charlotte, US
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Sep 11, 2019 7:27 am UTC

This store is the worst store i ever seen. Boxes every where someone can get hurt. The store needs new manager. This store is not fit for disabled people or anyone.

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Spazzatron
Dallas, US
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Sep 15, 2019 3:57 pm UTC

Dear dollar tree,
I am very upset about the candy corn I bought at your store on September 8th, 2019. Today I was eating it when I saw a piece that was yellow and orange. NO WHITE. I was very disappointed. Then I saw another piece with NO ORANGE. I recommend fixing this before it becomes problematic. This was the most upset I've been in awhile.

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lemonlorraine
Baltimore, US
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Sep 15, 2019 8:09 pm UTC

ALL the Dollar Trees in Baltimore City and county are in much disarray.
Not an upscale store doesn't mean the employees shouldn't keep it neat, clean and adequately stocked.
Unopened stock are blocking aisles.
Please, talk to your managers, staff to make the customers'
experiences pleasant.
Thank you for your time. Looking forward to improvement.

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Barbara marks
Beaumont, US
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Sep 16, 2019 8:45 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

They have numerous complaints against this mAN

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M. Uva
Stamford, US
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Sep 21, 2019 2:07 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

This store is a disaster! Unopened boxes in the aisles you can't get by.Shelves are empty.Get a stocker! I have never been a DOLLAR TREE that looks like this one.Every time I go to this store it gets worse! This is a second complaint.Get this store in shape!Thank you M U.Sept.15, 2019

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Barbara marks
Beaumont, US
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Sep 22, 2019 12:36 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Manager Tim was very rude to customers not customer friendly he made an insult about a customer as she was leaving the store about her education will not be returning to that store due to his customer service he had alot of customers and was very loud. When addressing people and told them not to return

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Bubbafarlwy1
US
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Sep 29, 2019 6:13 pm UTC

You need to start drug testing or hiring people that don't do drugs

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Barbara Driggers
Brooklyn, US
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Oct 02, 2019 3:38 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Thomasville N.C National highway. Cashier talked to lady in front of me but didn't say a word to me. I said how ya doing, no response. Felt like she threw my bag at me and didn't say a word upon leaving. Made my evening suck because it made me feel bad. Her name is Twanna., ...tShe needs to leave her attitude at the door before coming to work...

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Bubbafarlwy1
US
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Oct 07, 2019 5:56 am UTC

Running around like a head cut off and she's high off of that meth think y'all need drug test employees

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Lonstoqui
Brooklyn, US
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Oct 07, 2019 4:06 pm UTC

The Dollar Tree Store in Hunts Point The Bronx closes 30 minutes before their Scheduled time.

Everyday they close 30 minutes earlier than they are suppose to.

Please, if you could do anything to resolve this problem please do so. Thank for your time!

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jetally2
Baltimore, US
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Oct 07, 2019 7:37 pm UTC

the dollar tree that just opend in dundalk md on dundalk ave and holibird ave got there at 10 of 7 the doors were already lock they close at 7 witch is way to early for a store to close the guard said they were already closed I will not be shopping there any more thank you Theresa cox

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None ur business
Lexington, US
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Oct 09, 2019 10:20 am UTC

Diana Evans that works for doniphan dollar tree is basically stealing you will ring up some many items and give the rest free and she is a boss pet she dont like you she will run her mouth about anything

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Rosepark
US
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Oct 12, 2019 4:35 pm UTC

The dollar tree was busy like always people waiting in line and the cashier Angelita is talking to her friend she is helping taking forever holding up the line.

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Naeem1
Chicago, US
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Oct 13, 2019 11:50 am UTC

Ibougt cup Saturday and I need exachange but he don't wan a rerun be she not gave me receipt

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Casper Schnell
Eagle Point, US
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Oct 16, 2019 10:22 pm UTC

We have been shopping at Dollar Tree for years. The last year almost all the stores have had very little on the shelves are you closing some store in Salem Oregon? We have been to 6 stores in
salem and the shelves look terrible.

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Terrise washington
Queens, US
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Oct 19, 2019 8:58 am UTC

People are begging me for money when I walk into dollar tree I feel like Iam being harassed I go to this dollar tree by me I want to feel comfortable in my environment I have people following me to my car asking me for money

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