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Dollar Tree

Dollar Tree review: service & product ( 2 comments)

B
Author of the review
3:46 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

While checking out cashier (Karen) and manager (Lynn) were gossiping loudly about another employee, and a older woman asked where something was and the cashier was very rude to this woman and kept pointing to the isle saying "its right there, I cant believe you dont see it", mean while while cashing out they were yelling across the store to eachother very inapropriate. After leaving I noticed the food item I had purchased was expired, so went back to return this item and checked remaining same items on shelf were all expired. The cashier was very rude about not wanting to return items and callled for manager in a very sarcastic tone over the intercom. The manager came up and says the expiration date is the manufacters date which it was not, and also very rudely did a cash return and did not apoligize or anything, we told the manager her cashier was very rude and she said nothing. There are lots of people looking for jobs that must have better customer service than these two, because of my experiance there the only time I will be going back is to talk to a different manager about the rudeness of these two employees!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
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efingsimple
US
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Feb 05, 2011 6:36 am UTC

I seriously doubt that is what happened. I'd like to hear their side. Besides, good catch on the expiration date -- that would have been an easy fix by the cashier (especially the shift manager!). That's why I find this story so hard to believe. I think I agree with supadcy.

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dt worket
US
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Jun 23, 2011 3:26 pm UTC

Sounds fishy, I don't think you're telling the whole story.

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