In April of 2009 I like a lot of Americans needed some help to get into a dependable car so that I could continue being employed. I looked at a lot of cars to make sure that the one I chosen was just that, Drive Time showed me the car fax and it exhibited that the car had never been in an accident nor been used as a fleet or rental. About a year the car started to have transmission problems so I contacted Drive time. Yes they offered to help if I could pay for half and then finance the balance. I declined. I called back a month or so later and asked if I could trade the car in, they replied that only if the balance was under $3, 500.00, what? This is not right, any car dealer would give you the trade in value at low wholesale book, why not Drive Time? I looked at the Kelly Blue Book Value and fair trade in value would have been around $6, 500.00 at the time. So I took it to another Dealer and asked to trade it in. This is what I found out, the car was in an accident, it was used as a rental, it had little to no value, is this why Drive time will not trade in there own cars? Now I’m stuck, over priced car, high interest, this appears to be fraud by representing an out dated car fax. The car was in this accident only a couple of months before I purchased it. No record of it changing hands other then Drive time. I feel I got taken, Buyer Beware! I’m still paying for junk and will be for a long time!
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a 2005 Suburban. Car Fax show no accidents but after further investigation the entire drivers front has been replaced and repainted. I have a popping sound in the front drivers side suspension and they will not repair the issue. In fact when i take to the proprietary shop they have contacted with they can not find or hear the problem... Do not buy a car from Drive time they are over all JUNK.