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DriveTime Automotive Group

DriveTime Automotive Group review: chevrolet hhr ( 1 comment)

L
Author of the review
5:54 pm UTC

I bought a 2007 Chevy HHR from Drive Time about 3 years ago. This was the first car I had every purchased and I was 21 at the time. I ABSOLUTELY DESPISE THIS COMPANY. I have a laundry list of things that have broken on my car and I'M STILL PAYING ON IT. It's not like I don't take care of my car, it gets regular oil changes, regularly cleaned, I bought a whole set of new tires when I bought the car as well. I get it checked constantly. The driver's door handle broke off, this happened when I first bought the car, but I was told it was fixed, the best one that is whenever it rains, WATER fills up on the passenger floorboard and my car is flooded! I have literally had to bail out water from my passenger seat with a cup. I've talked to warranty and drivetime multiple times and NOTHING is covered on the warranty. They call that normal wear and tear. A car I'm still paying on and breaking is not normal wear and tear. I might as well be driving my other car that's a 91 and in better shape! I spend more money fixing cosmetic issues on this car than actually having it do what I need it to do. My back seat also broke. God forbid I brake and the entire seat comes forward, the radio no longer works when the car is cold, the back windshield wiper has stopped working, the windows don't lock...I can't wait to get rid of this car! Save your money and go to a REAL DEALERSHIP.

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DriveTime
DriveTime
Tempe, US
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Apr 09, 2016 2:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hi Ivargas92,

Thank you for your review. I am sorry to hear about all the issues you have encountered with your Chevy HHR. Rest assured all our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. I would like a chance to address your concerns, please give my team an opportunity to assist by calling our Customer Relations department at [protected]. I look forward to speaking with you.

Sincerely, Cynthia - Customer Relations

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