Dunkin' Donuts review: extremely poor customer service ( 1 comment)

I visited this store 9/27/09 around 11:35am. I ordered 2 donuts thru the drive thru. 1 donut was wrong and I noticed the donuts were put in the brown paper bag without being wrapped in the waxed paper. I parked the car and go inside the store to this matter corrected. I asked for the correct, which the manager (Bob Patel) gives me but he still puts the donut into the brown paper bag without it being wrapped in the waxed paper. He also takes the donut that I originally had and had my hands all over and puts it back with the rest of the donuts. I asked the manager for two new donuts wrapped in the wax paper and and tells me that he doesn't have to do that. I then asked for my money back because to me that is just not sanitary. He tells me no, he's not giving me anything and to get out of his store. I then asked for his name and the corporate number. He gives me his first name (only) but tells me he doesn't know the corporate number. I say, you are the manager and you don't know the corporate number. That doesn't make sense. He then tells me again to get the hell out of his store before he calls the police. I tell him to call the police. He then walks from behind the counter and puts his hands in my face and tell me again to get the hell out of his store before he calls the police. I then call the police myself. Then the manager finally gives more information such as his full name, store number and telephone number (still not the corporate number). These people at this location were not wearing any gloves and didn't wrap the food up (as they do in any other store) before putting it in a brown paper bag. This just is sanitary. The manager refuse to exchange the food or give my money and then puts his hands in my face telling me to get the hell out his store like I've done something wrong. This was ridiculous. Never again will I be visiting this store nor any other store. Something needs to be done about this.