Empire Today review: vinyl plank flooring

A repost since I still am in no better spot after 2 days and promises the situation would be alleviated:
I don't normally do this, especially in the middle of a job, but after my terrible experience thus far, it seems warranted and may actually get the attention from Empire that I have not yet been able to achieve through conventional means.

I ordered vinyl planking from Empire for my small and square dining room and scheduled the job to be done today, April 1. I was at work when the installer came, so my wife handled the situation. After cutting into our carpet with no full explanation of what he was doing, my wife reminded him of the broken board in the room that had been noted by the Empire sales rep, to which he said he was unaware and we'd need to repair ourselves before he did any work since he couldn't glue the product to a broken board.

My wife understood there wasn't glue involved in the process of putting down vinyl planks, so she asked him what he meant, to which he said we ordered linoleum and it needed glued. We obviously didn't and have documentation to show as much, but the technician seemed unfazed, called his boss and simply said he had the wrong stuff and just left, which is rather unprofessional to begin on its own.

My wife called Empire customer service and was told we were right about our order and they would call the Installation Department and they would call us back to sort things out. We needed this situation alleviated quickly since we had moved the contents of the room into our living room, making for extremely cramped conditions for our family, which includes our 10 month old little girl. After not getting a call back from anyone for several hours, she called again, where that rep seemed surprised and said she thought they would just wait to call the Installation Department until Monday (in two days)- which is unacceptable.

After my wife spoke to this, the rep said she'd leave a message and we'd just have to wait, which is also unacceptable for a company to have no intercommunication at all and no one higher to streamline the process. I called hours later, trying to get something more in the way of help or at least timeline or to speak to someone higher up, but I was just told to wait and hope I would receive a call soon.

So here we wait, a cut carpet, a cramped living room and a major company that seems to have no synergy or sense of responsibility at all. We need this job done before we adopt a new dog to replace my beloved Beagle who passed away from heart failure recently, so we're basically stuck and at the whim of a company in Empire that just doesn't seem to care about handling their own mistakes in a direct and expedient manner. I can only hope for the best, but I felt it only right to share my story so others know what could happen and maybe, since Empire seems to respond when it's their online image that is being besmirched, I'll hear back from someone who will actually do more than the bare minimum.

As a bit of an update, it is now Monday, the day I was told by Empire on this page the problem would be addressed and handled without issue. No one called, I had to call. A note was put into my account file that said the job was to be moved to May 1, which is just not acceptable, and I was never made aware of this by anyone. I was then forwarded to the Pittsburgh branch office, where I only got a voicemail machine and no call back after that. So, I'm curious, what is your answer to my issue now?