CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #802-821

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: deceptive practice

CnsmrRule of Peabody, US

Jan 11, 2012 7:42 pm UTC

Verified customer

Resolved

Replied

It's very deceptive. They charge you "roadside assistance protection" even though you didn't ask for it. So, the total price comes out to be more than what they initially promised. I'm in MA, but I'd think they deceive the same way in other states.

I'm well aware of the taxes. I live in Massachusetts! They charge you extra for "roadside assistance protection" that you didn't ask.

I am well aware of the taxes. I live in Massachusetts! It is deceptive because they charge you extra amount for Roadside Assistance Protection that you did not ask.

Enterprise Rent-A-Car response

Jan 11, 2012 9:45 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for bringing this to our attention. We'd like to address this issue. Please email care@enterprise.com with your contact info, the renting location, your rental agreement number and any further details.

When emailing please list reference # 120111-003206 in the subject line.

Amanda
Enterprise Rent-A-Car

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jun 16, 2026
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