CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #842-861

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: fraudulent business ( 1 comment)

0419 of The Bronx, US

Jul 05, 2010 7:18 pm UTC

Verified customer

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Huntington Honda referred me to Enterprise Rent-A-Car because Huntington Honda claimed they had a shortage of loan cars. On March 22, 2010, Enterprise agreed to charge me only $30.00, including tax, per day (total) for the rental price. On April 12th, 2010, Mike, an Enterprise Representative, informed me that I was charged $660 ($30 x 22 days) not including tax per day, so that taxes of $155.36 was owed and to be paid when I returned the rental car to Enterprise. In addition I was charged for an auto insurance package of $538.56 ($197.78 + $55.00 + $135.36) which I never requested, nor did I need. Afterwards, Enterprise agreed that it was their mistake, so they waived the auto insurance package of $538.56, but they insisted that the $155.36 taxes to be my responsibility.

Enterprise did not do business honestly when they over-charged me for an additional auto insurance package ($538.56), which was unnecessary as I already have it in my own auto insurance policy. It was also fraudulent that they promised me that the rental price included taxes, but they did not. There is $155.36 not yet refunded back to my checking account.

Enterprise Rent-A-Car response

Jul 08, 2010 12:02 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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I'm sorry for the frustration you had with the Huntington Station location. We'd like to help. Please email care [at] enterprise [dot] com with complete details including rental agreement (RA) number and names of representatives you spoke to (if possible).

Please include reference number 100708-002427 in the subject line of the email.

Sincerely,

- Kevin from Enterprise Rent a Car

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments

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hang00kyuja88

1 comments

hang00kyuja88 of US

Jul 28, 2010 12:25 pm UTC

I just had a frustrating situation with Enterprise right now too! I just got a rental from Enterprise Huntington Beach location through my body shop as well. It took them over a week to process the return of my deposit. I called back after two days to make sure that my deposit was refunded and someone told me that it was processed the night before and apologized about the delay. I called back today because it's already been a week and the guy tells me over the phone that it was done last night. It's ridiculous and I never want to rent a car from Enterprise ever AGAIN!

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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