Etihad Airways

While the flight EY21 was supposed to depart at 10.25 today ( 29th April 2019), the flight is still being cleaned at 10.32 right now and has been delayed by an hour. Is this the service you provide for the high ticket rates? Very bad, no information provided by the staff as well, they expected us to assume that the flight is delayed by ourself. Haven't had such a pathetic flight experience ever and the seating area does not even accomodate people, had to stand for over an hour.

After a long flight from newyork to Abu Dhabi and 3.30 hrs waiting we inquire about light status from Etihad app the flight of EY221 delayed till 00:15, 29 April 2019 instead of 28th April 23:30.
Gate staff stand all passenger in mid night on the bus and even didnot conveye the flight more delayed message and all passenger stand on the bus till 00:15 (approx 45min) and after asking about the reason why not go they mis behaved.

Passengers not deserved for insulting and misbehave from staff /stand on the bus for 45mints without any reason.

I was on a flight from Cairo to Abu Dhabi which it was 3 hours and 25 minutes flight there was only one service where I had nothing to eat as an own decision. Later on when I wanted a drink I call the cabin crew around 10-13 times with no one coming to check if I nedded something as I was seated on a middle seat and it was a bit of a challenge to get out. Anyways after sometime 3 different crew passed by in my attempt to get their attention to ask them for an orange juice all I got is ignore and they closed the curtain on my face. On my last attemp when one of the cabin crew finally stopped the answer I got to my orange juice request was " Miss service is finished" without looking at all to me that I was talking to her, bad attitude and manners, no apologies... nothing. All what it feels is like if they were treating with animals in the jungle and us as customers have nothing to do, we are not allow to ask for nothing it's incredibly shocking the way customers get threaded after the amount of money tickets cost. I'll make sure I never flight again with them and as well I'll make sure to give them a bad reputation on social media's, friends, family .. as there is always any other airlines flying to the Emirates even if an over stop has to be done somewhere else ..

Dear sir,
I am complaining about service in etihad airways for check in luggages for Elderly travellers from Abu Dhabi to Krachi on 26 th April 2019. They are my family friends come for visit and I book them in business class so they can be comfort in trip and get best service. Unfortantily they have to get upset and depressed in check in on etihad airways while they expressed their reasons for excessed the weight of luggages over only 4 kg from total weights allowance they have. They are two persons in 80's and in wheel chairs, can't walk without supporters and they explained that they can't carry any extra bag in hand because they can't and may they will forget it. Am really suprise for this incidance to give service for seniors citizen from big airways like etihad ariways which always lead top of airlines in world. Where are rights service in helping, caring, considrations, and etc... for seniors travlers? while etihad airways couldn't even make any considrations for state of this olders and only claming the policy and service as written words for running this business for asking the cost of this extra kilos.

To Whom It May Concern,

I flew with Etihad airways for the first time on the 18th of February 2019 from Manchester airport UK and I was so disappointed and upset at how I was treated at the luggage check in section. Firstly, myself and my parents stood on a long queue and waited till it got to our turn but was then told to go back and remove items from my luggage because I was over the limit. I completely understood this was my fault and so we queed up again after going back and fort. After removing items, and waiting our turn, we went up to a female staff to check in my bag. The check in staff member was unfriendly and did not show any empathy towards me and my dad. She told us we were still a little over and had to pay £152 for excess luggage. We tried to ask for another alternative and explained that we had a spare suitcase with us to remove some items but she just shut us off. She was completely unhelpful and unprofessional, it was obvious I looked upset and worried because, time was no longer on my side and I could miss my flight but she remained un bothered by this. The staff would then continue to tell us we could not use any alternative that we had because, the check in time had now apparently closed. With sadness and desperation me and dad was left with no choice but to pay the £152. I was upset and frustrated at the way I was treated I could not believe we were being treated that way. After paying the large sum for excess, I was then told to once again take my bag to another section to be passed through for checks and then the final check in. When I got to this point the staff member once again told me I had to remove more items because I was over the limit of aerosols that I could check in. With no time on my side and with so much panic not to miss my flight, we had no choice but to once again remove more items from my bag. I was so upset that we had to go through all the process again!, I had paid for excess luggage only to be told to remove more items! I was horrified at the service I received at the Manchester airport. I almost missed my flight because of the whole ordeal. I would like a some refund for the items I had to remove after paying for excess luggage.

[protected]@yahoo.co.uk

Hi.i am complaining about my connecting flight time at abudhabi airport.at the time of my booking it was 11 hour's stay at abuDhabi on the 2 may .my complaint is I have booked a hotel for that time and now I have been informed the connecting stay has change to 3 hours and I have paid for the hotel and it is none refundedable.please kindly reply.thankyou Riaz khan

Such a garbage food even dogs will not eat that. To being with the boarding process sucks they wait too much untill the time is close to board and also they will be only 3 people from eithad helping to board for a [censored] load of people who has to board. Attitude cabin crews attitude even if u ask as simple as ginger ale they say we don't have it and u didn't book a meal [censored]. Air India is far better than this [censored]ed up airlines etihad sucks.

Please be informed i am Demetrio S. Cabalhin Jr. during our port of call in davant USA iv been sent home dated March 17, 2019 during my fligth from new orliens to JFK i have been a delay of fligth for more than 3 hrs. I missed my connecting flight from JFK to Abu Dabi, Jetblue reskedule my fligth to march 19, 2019 and they have arrange me a hotel check in time 2300H March 17, 2019 and check out March 18, 2019. Since my flight is reschedule to March 19, 2019, I have requested one night stay in hotel but they have refuse to give me another one day. They have rebook me in March 18, 2019 9pm in different airline witch is Cathay Pacific. As per above subject my luggage has been missing. Kindly ask your support to recover my luggage in JFK in Jetblue Airlines or in Ethihad Airlines. Please find attach my boarding pass, passport copy and luggage claim stub.
email add [protected]@gmail, com

We travel to India almost every year and this time opted for Etihad Airways. We were appalled by the service we received on our flight from Abu Dhabi to JFK.

We travelled with our son who turned 2 a couple of months back and had opted for a child meal for him which we received on our flight from Bangalore to Abu Dhabi. However during meal service in our flight to JFK we were told that there was no child meal loaded on the flight as nobody had selected it. Clearly from the screen shot attached that was not the case. The flight attendant did not have anything to offer to us apart from few prices of cake and baby food. We even asked her to provide us with the menu onboard so we can pay for the food. Even on the menu they had nothing to offer other than chips and snack items which cannot be offered to a toddler as food. In the end we had to dig up our bags to find food for him.

Our ordeal however did not end there. In our last meal service before we landed we were the last to be served. My wife who's a vegetarian was old there's no more vegetarian food available and only thing they had to offer her was chicken meal. When we expressed our displeasure they said they would heat up a crew meal and bring it us in 20 mins and what she got after 30 mins was a couple of pancakes placed I front of her. As most of the pancakes have eggs she couldn't even eat that.

When I asked them about procedure to complain they had nothing to tell other than take my email address and "raise the issue with management". For that too I haven't received any communication yet.

After spending about $2500 if this is the service we receive it should be shameful on the part of the airlines. We never had such experience with any other flight operator be it Air India or Emirates. I would never recommend Etihad to any of my colleagues, friends or family members.

Flight : EY 101 (Abu Dhabi to JFK)
Seats : 54E, F, G
Date : 17th April 2019
Name : Ashwin Nayak

I would like to express my disappointment at the service of Etihad airways towards my journey from Lagos to Abu Dhabi Flight EY 674.
Firstly the flight was moved from 8:30am to 10:40 with very short notice. At about 10:00am, we were then told to board where we left standing for more than 30mins only to inform us that the plane is being cleaned and delay for another 1hr.
Your airline holds prestige and it is a shame such things are happening.

Hi, I am writing to lodge a complaint against etihad airways for changing the connecting flights and hence resulting in changing the total travel time from 20hrs to 45hrs (so far, as the journey is still in progress). I booked the flights for my older wheelchair bound parents to depart from del and to arrive into lax with a 1.5hr connection in abu dabi. Because of whatever reason etihad airlines delayed the original flight departing delhi and then ended up cancelling and changing the connecting flight which resulted in a long tiring layover in abu dabi and also staying for hours inside the airplane. Nothing was done to make my parents feel comfortable. And then they were booked on a flight to jfk, which was again late by hours to just to depart from abu dabi and is getting into jfk late tonight. And then they are booked on the connecting flight next morning to leave out of jfk to come into lax. I have made numerous calls to the customer service but they say they don't have authority to help. All I have been requesting is to make them feel comfortable by atleast providing accommodation for overnight stay. We had plans for the weekend for which I had pre paid. Now I have to cancel those and loose money on that as well because by the time they would arrive I am sure they will be dead tired and won't be in a position to go out and enjoy.
The whole reason I booked this more expensive flight was so they could have a better flight with less connection and flying time. But this has been nothing but a nightmare so far and my parents were very tired and upset when I spoke to them last in abu dabi.

Hi,
I booked the two way ticket on 12 Jan 19 by using Etihad app. During booking my daughter was under infant category and she turned to child category on 1st April 19. My return ticket was on 11 April 19 and system accepted the payment with infant fare during booking. When i contacted customer care before online check in they told they will not allow my daughter to travel so they canceled my daughter's return ticket and booked new one with the fare of AED 1963 for one way alone!. It is completely application glitch and please refund the charged amount . I have enclosed my ticket details

Ref AUHEY17374
Flight ey16
Left Manchester on 15th April
Hello

I came on holiday with Ethiad thinking i will achieve great satisfaction. A simple suitcase cannot be lost in transit from Manchester to Abu Dhabi. How can you not locate my suitcase its big and red.
Who can I complain to? What are my rights.
I am in a different country without my expensive clothes which were bought specially for My holiday for which i have paid loads of money for.
Will you be compensating my whole holiday as it has now been ruined? My wife and i paid and saved up for this.
We are left with no clothes and no toiletries. How would you feel if this happened to you?
Surly you must know if the suitcase was on the flight or not?
Let me know who i need to to complain as this is not the end of the matter.
I have not been given any money as yet to buy any clothes ina new country.

Await your response.

I have my honeymoon tickets with Etihad since it is know to be one of the most reputable airlines. Unfortunately, this was not the case. My flight was from Cairo-Abudhabi-Male and at the final destination, my main suitcase was lost. I have been on the phone with Etihad, emails and I have not received a single update nor an apology to compensate my anger. My honeymoon was simply ruined because of this and I have been stuck in the room for the past 2 days waiting to hear anything regarding my suitcase. this has not only ruined my honeymoon but it has also affected me physically and mentally. I will sue a case and post this worst ever experience everywhere on social media because you have been very disrespectful with your client and the honeymoon should be one of the most unforgettable trips but I ended up in my room with no clothes.
I'm sorry to tell you that this is the worst airlines and customer service i have ever used such a shame and i will not make it give up on my rights as you ruined and wasted my time and peace of mind.

I, Rajendra Patil, alongwith my friend Mr. Kailas Dewal, traveled from London to Mumbai on Ethihad on 26th/27th Nov 2018.

We were travelling Economy. We purchased economy space from London to Abudhabi and Abudhabi to Mumbai. we paid 136.40 GBP per person.

For travel from London to Abu Dhabi we got proper seats.

However for travel from Abu Dhabi to Mumbai we were not given economy space seats. In fact we were give two of the worst seats near emergency exit, which did not even recline. The seat numbers were 21D and 21E.

It was the most horrible journey. we are both lawyers and had to attend court next day, which we could not do.

We had most horrific experience on Etihad. We could not get any sleep and rest on the flight. We were unable to attend the court next day.

We would like to be fully compensated for the hardship, inconveniance and loss we suffered.

Dear Sir,

My name Ajmal from india.iam worked in Abu dhabi & i take ticket to 16.04.2019 @ 3.10 am
And when i go for boarding pass they tell me the seat is full and you want take ticket reshedule.How its possible.I am take ticket from one important function.Because of this i lost too much, Please dn't do like this any customer.And they take from me morning flight, that also connection flight.for giving the 200us voucher how i happy
i attched you my ticket and neew boarding pass copy

I'm traveling from Riyadh to Chennai via Abudabi. The guy at the check in counter was totally unprofessional where he didn't respond to any of my queries. He was behaving rude with his local language and didn't speak English. Horrible experience. This is my first time in Etihad. Kindly take action on this.

Counter# 121
Date : 14 Apr 2019
Riyadh airport

I travelled from Bangkok to Lahore on April 11th, 2019 with a stay over of 50 minutes at Abu Dhabi. My flight number was EY241 from Abu Dhabi to Lahore. I had one suit case booked which did not reach Lahore and was left at Abu Dhabi airport. It created a lot of hassle for me as I'm a businessman and my time was wasted. I had important things in my bag and it made me feel very uncomfortable to leave the airport without my luggage. There was no apology, compensation or any kind of service to send my luggage to my address and my house is quite far away from the airport.

i refer to the above tickets numbers, kindly note that my family has missed the flight from Abu Dhabi to Beirut Airport due to lack of services of your staff over the counter at Abu Dhabi Aiport as when they reached the boarding gate to the flight they were informed that the flight took off... kindly look at the issue immediatley and the tickets should be refunded as soon as possible or else the issue will be on media soon... as such services will not be accepted at all if you have shortage of staff at the counter in Abu Dhabi airport we are not here to pay for it...

kindly contact me immediatley on this number [protected] with a soultion pls

Regards

I am travelling from Calagary to Karachi via Toronto & Abu Dhabi.
At Toronto airport Eithad told me that I dont have a seat in the plane as flight was overbooked. I cant imagine how can do that when I already had confirmed reservation. They left me stranded, did not even give me hotel. This unprofessional behaviour has caused lot of stress to me & my family and has disrupted my schedule. On top of that there was no apology from the staff. They have given me a $300 voucher to be used with Eithad only which is a joke. Who wants to travel with them after this experience.