CB Airlines and Air Travel Etihad Airways Complaints #442-461

Etihad Airways review: No refund, and it's been 6 months

ushrough subreen of Arlington, US

Jul 14, 2020 1:43 pm UTC

Verified customer

Resolved

Replied

I bought a ticket directly from Etihad Airways. Not from a travel agent. the route was Cairo to Abu Dhabi to Washington DC. The airline sent me an email saying that they cancelled the first leg of the flight from Cairo to Abu Dhabi. But the second leg of the flight from Abu Dhabi to Washington DC was still valid. I thought you have got to be kidding? How am I expected to get from Cairo to Abu Dhabi? Then a few days later they sent another email saying that they cancelled the leg of the return flight from Abu Dhabi to Cairo. How would I get to Cairo on my own? Sprout wings? If you are going to cancel part of the flight you are responsible for a full refund.

In March 2020 the webpage said I can apply for a full refund. The Department of Transportation in DC says I am entitled to a full refund. Now their webpage does not say the same thing about refunds. They changed their policy after I bought my ticket.

We are preparing a class action suit. We have contacted the BBB, the Dept of Transportation, Etihad Airways itself, Visa USA, Attorney General of New York, many news outlets, National Consumer Law Center and many others. Many people have been wronged by this company.

Etihad Airways response

Aug 02, 2020 7:08 am UTC

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

File a complaint Write a review

View all Etihad Airways contacts

Hi Ushrough, we're sorry to learn about your experience. In order review what has happened, please send us your booking reference (6 letters) or ticket number (607**********) in a private message on Facebook, Twitter or Instagram. Thanks. *Ivy

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Etihad Airways - Booking cancelled not refunded 26

Resolved

Replied

Etihad Airways - Double charging! 97

Resolved

Replied

Etihad Airways - Non vegetarian meal served against vegetarian meal 4

Etihad Airways - lost baggage 11

Etihad Airways - Poor service during flight diversion 13

Resolved

Replied

Etihad Airways - unethical behaviour by staff 1

Resolved

Replied

Etihad Airways - service deficiency

Resolved

Replied

Etihad Airways - missing baggage

Etihad Airways - bad customer service and causing unwanted stress

Resolved

Replied

Etihad Airways - missing baggage

Resolved

Replied

View all Etihad Airways reviews and complaints

Etihad Airways Contacts

Etihad Airways phone numbers

+1 (800) 266-7883

Click up if you have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number

United States

+44 345 608 1225

Click up if you have successfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +44 345 608 1225 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number

United Kingdom

+971 25 990 000

Click up if you have successfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have successfully reached Etihad Airways by calling +971 25 990 000 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have UNsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number

UAE

+66 27 873 377

Click up if you have successfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +66 27 873 377 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number

Thailand

+34 910 507 223

Click up if you have successfully reached Etihad Airways by calling +34 910 507 223 phone number 3 3 users reported that they have successfully reached Etihad Airways by calling +34 910 507 223 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number 5 5 users reported that they have UNsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number

Spain

+41 844 002 211

Click up if you have successfully reached Etihad Airways by calling +41 844 002 211 phone number 2 2 users reported that they have successfully reached Etihad Airways by calling +41 844 002 211 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number 3 3 users reported that they have UNsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number

Switzerland

+27 860 123 150

Click up if you have successfully reached Etihad Airways by calling +27 860 123 150 phone number 5 5 users reported that they have successfully reached Etihad Airways by calling +27 860 123 150 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number 6 6 users reported that they have UNsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number

South Africa

+65 68 185 555

Click up if you have successfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +65 68 185 555 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number

Singapore

+35 170 720 1585

Click up if you have successfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +35 170 720 1585 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number

Portugal

+63 27 926 044

Click up if you have successfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +63 27 926 044 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number

Philippines

More phone numbers

Etihad Airways emails

socialmedia@etihad.ae

100%
Confidence score: 100%

Support

Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

Etihad Airways social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 10, 2026
View all Etihad Airways contacts