CB Vehicle Rental and Leasing Europcar International

Europcar International Reviews and Complaints

Europcar International review: Charging without validating vehicle delivery

Nuno Janeiro of US

May 07, 2026 9:36 pm UTC

Verified customer

Featured review

At Košice airport, when picking up the car, everything is easy and smooth.
But after returning it, you charged me about €700 for a very small scratch (1 cm) on the front passenger door handle (and the car had more than 20 signs of damage), which you said was not there at the time of delivery., especially when there is nobody there to inspect the car in person — for example on Sunday. The problem is that the car was delivered on a Sunday when there was no employee to receive the vehicle, and the vehicle is in a public parking lot. How can you claim that I was the one who damaged the vehicle? And I did not make this scratch.

It feels unfair because the customer has no way to properly confirm the condition of the vehicle at the moment of return.

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Europcar International Contacts

Europcar International phone numbers

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USA / Canada

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Europcar International emails

customerservicesuk@europcar.com

100%
Confidence score: 100%

Support

Europcar International address

2 rue RenÃ© Caudron - BÃ¢timent OP Parc d'Affaires "Val saint-Quentin"â€‹, Voisins le Bretonneux, 78960, France

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