Expedia

I've been on the phone with Expedia for what feels like forever, a whopping 1 hour and 41 minutes and 20 seconds, trying to get a refund for two American Airline tickets I bought. I thought I was covered because I also purchased trip protection, but apparently not. I explained to the customer service agent that my family has been affected by Hurricane Harvey since Friday and our home is still flooded. The whole of Houston is flooded, and we've been told that the tail end of the hurricane will hit Houston again on Wednesday with more rain and flooding predicted until the end of the week. Our scheduled flight is for Saturday, September 2nd, but there's no way we can leave our 7-year-old and 5-year-old in our flooded home while we go out of town for three days.

The Expedia agent told me that they would only refund me the Expedia fees, not the airline fees, because the trip protection only guarantees Expedia fees. They also said I could "change my flight and schedule to fly out before September 13 without penalties". But that's not helpful when the whole city is flooded and no freeways, highways, or roads are accessible, and won't be for the next four days.

I explained all of this to the Expedia agent, but they said American Airlines would be "happy to cancel my flight, but I must file a claim for a refund, but no guarantees can be made at this time". I'm so frustrated because I thought I was protected as a customer, but apparently not. I've been on the phone with Expedia for 2 hours and 40 minutes now, and they're telling me I can cancel my flight, but if I want a full refund, I must email American Airlines requesting it, but there are no guarantees.

This is the worst online experience I've ever had, especially considering I purchased all the protections provided and sold by Expedia. They claim there's nothing they can do because American Airlines won't provide a full refund with trip protection purchased, even though trip protection is sold by and an affiliate of Expedia. And to top it off, Expedia's customer service department is located in the Philippines. I had to request to speak to an Expedia agent located in the United States, and they told me the wait period would be extremely long while they try to locate one.

I'm so disappointed and frustrated with Expedia. They make no guarantees or refunds with or without trip protection, so I would advise customers to purchase airline tickets directly from the airline.

Expedia is a terrible website to book your travel plans with. My husband and I had a horrible experience with them. We booked a business class ticket for two people from San Francisco to Jakarta on December 18th using my husband's Expedia account. We are gold members, so we thought we would have a smooth experience. However, we were wrong.

On July 18th, we changed our ticket to December 28th and received an email confirmation for both tickets. On December 27th, Japan Airlines sent an email to my husband, informing him that my ticket had not been changed from December 18th to December 28th. We immediately called Expedia and spoke to an agent. After almost an hour, she said my ticket had been reissued, and we thought the issue had been resolved.

However, later that day, Japan Airlines sent another email to my husband, informing him that my ticket still had not been changed. We called Expedia again and spoke to another agent who told us they were still waiting for confirmation from the ticketing agent. They told us to relax and that they had it under control.

Later that night, I received a missed call from Expedia. I called them back, and I had to explain the whole situation to another agent. She told me that they needed to confirm with the ticketing agent, and my ticket was still in the queue. She assured me that I would get my ticket reissued in three hours.

The next morning, we woke up and checked our email, but there was still no ticket reissued by Expedia. We emailed Japan Airlines and asked if my ticket had been reissued, but they said no. We called Expedia again and spoke to another agent who told us the same thing. They just needed to confirm with the ticketing agent and the airlines.

We arrived at the airport, and by this time, my husband had been on the phone with them for over three hours. Expedia told us that their agent had made a mistake and would refund us the money. We didn't ask for a refund; we wanted the ticket to be reissued or a new ticket to be given to us. Japan Airlines told us that the booking was there, and Expedia just needed to issue the ticket.

Expedia made a mistake, and they refused to issue a new ticket for me. I believe it's because it was a business class ticket, and the price difference to buy a new ticket was $5,000. They also refused to book a new ticket for the next day. We demanded that Expedia pay us the difference for the new tickets, but the agent on the phone said that corporate would check the recording and send us an email.

We have the email confirmation from Expedia that our flight has changed to December 28th. It's clearly Expedia's mistake, and they are trying to wash their hands off it. We are tired, physically and emotionally. We were supposed to travel together with my mom and get quarantined together. Now she has to travel alone and get quarantined alone. We had to book a hotel to stay for one night and also change all the arrangements for quarantine.

We booked the next day's ticket, and the price difference was $3,000 plus. So the least Expedia should do is reimburse us the price difference. We have been loyal Expedia customers for so many years, but now it's time to say goodbye. We feel cheated and scammed by Expedia.

I had travel credits with expedia, and I tried to book a flight with them. I booked an entire vacation for the sole purpose of using those travel credits. I followed all of the prompts to use the travel credits on the website. I entered my credit card information, assuming it was necessary for a security deposit or some other legitimate purpose. My Itinerary is # [protected].

In fact, expedia charged my credit card, although I had no intention for them to do so. I did not realize this until I was at the airport. At the airport, I realized this was the case. Westjet was very accomdoting, and provided me a variety of options. I called expedia, who say there was nothing they could do because of Westjet's policy (although Westjet representatives, standing beside me, said that was not the case).

Ultimately, Expedia ruined my vacation. After several calls, it was explained to me that I could use my travel credits to book a flight as long as I do so in June. To clarify, because I asked for specific clarification, I was advised I could book flights in June, for flight dates in later months.

I just signed on to do so, and the credits are gone, although they are not supposed to expire until the end of the month.

Ref: Case ID S# [protected]

I purchased air tickets from Expedia for travel to and from Morocco. on TAP. We were to fly from Maraksh on March 20th TAP Air Portugal. The flight was to leave at 12:45 PM. So we arrived at the airport at 10:45 and joined the check in line. Upon reaching the counter at 11 AM, the agent told us the counter was closed and the flight was actually leaving at 11:45. We were unaware of this as the email from the airline a day before the flight still showed departure time to be 12:45 PM. So, even for the new departure we had one hour to dearture when we reached the counter. The agent further told us that our tickets stood cancelled and we had to make our own arrangements for travel. We purchased two tickets for travel next day as there was no other flight that day and spent the night in a hotel.

I have been trying to get refund since March 25th.Expedia staff advised me to reach the airline which I did.The airline advised me by email to reach Expedia for refund, I forwarded that email from TAP to Expedia on May 26th. I have had no response. I have also referred this matter to US Department of Transportation

RE: refund request for Expedia [protected]

Expedia travel confirmation - Tue, 13 Jun. - (Itinerary # [protected])

Reservation date: Mon, 29/05/2023

Name of the Hotel: VH Eurostar Durres Hotel & Private Beach

Hi,

Basically, the above HOTEL I booked a room through EXPEDIA and paid in full is inaccessible and requested a full refund from EXPEDIA, but so far the issue has NOT been resolved yes as I keep receiving generic responses from EXPEDIA.

I am still looking for full refund on this booking

Regards

I recently took a trip to visit my brother in Kelowna, BC and I had a lot of issues with Expedia.ca. I was really disappointed with their service and I wouldn't recommend them to anyone.

The first problem I had was that they kept telling me that my flights were going to be cancelled, even though they weren't. I called Air Canada to check and they said that they had no idea where Expedia.ca was getting their information from. After spending the whole day on the phone with both Expedia and Air Canada, I finally found out that my flight was still going ahead as planned. I don't know if Expedia was lying to me or if they just didn't know what they were talking about, but either way it was really frustrating.

The second issue I had was with one of their customer service reps. He didn't seem to understand how time zones work and he kept telling me that my flight didn't make sense. He said that we would leave Calgary at 9 and arrive in Kelowna at 9, which he thought was impossible. But there's actually an hour time difference between the two cities, so it does make sense. He kept trying to get me to cancel my flight, which would have cost me a fee, instead of just waiting for the airline to cancel it if there was a problem.

Overall, my experience with Expedia.ca was really stressful and frustrating. I wouldn't recommend them to anyone and I won't be booking with them again. Next time, I'll just pay the extra money and book directly with the airline.

We recently had an experience with Expedia that left us feeling frustrated and disappointed. We had booked a retirement trip through their website, which unfortunately had to be cancelled due to the Covid-19 pandemic. However, we were given flight vouchers on AeroMexico and were told by Expedia that we had until May 31, 2020 to book and November 30, 2020 to travel. We were hopeful that we could still make our dream trip a reality.

We then contacted Expedia to request a travel extension due to Covid-19, which they said they would do on our behalf. However, when we contacted AeroMexico, they had no record of this request. We were then left with no choice but to call Expedia's Customer Service to rebook our flights. Unfortunately, we were unable to get through until late April, after waiting on hold for a staggering 14 hours! When we finally spoke to an agent, we were told that AeroMexico had gone bankrupt and that there was nothing they could do to help us.

Feeling frustrated and confused, we decided to contact AeroMexico directly to see if we could get more information. To our surprise, we found out that AeroMexico had not gone bankrupt at all! We immediately called Expedia back to inform them of their mistake, only to find out that we had actually only had until April 30th to rebook our flights, not May 31st as we had been previously told. By this time, our tickets had already expired, leaving us in a difficult situation.

We tried to contact Expedia numerous times over the next month, waiting on hold for more than 50 hours and speaking to supervisors, but to no avail. Finally, we were told that Expedia had made a mistake and that they would honour our tickets, but that we would have to submit a claim to their Customer Service department. We did as we were instructed, but to our dismay, we received an email telling us that our tickets were expired and that there was nothing they could do to help us.

At this point, we felt like we had no other choice but to pursue a legal route. We were disappointed with the way that Expedia had handled our situation and felt like we had been given incorrect information from the start. We hope that our experience will serve as a cautionary tale for others who are considering booking through Expedia.

I recently had an experience with Expedia CA's car rental agency, Orbitz, that left me feeling quite frustrated. I had booked a car online for pickup in Calgary on March 14, 2022, using confirmation number EAPPpb000475927. I carefully read over the Car Rental Policies page on Orbitz's website, but didn't see anything that applied to me, so I went ahead and prepaid for the vehicle.

When I arrived in Calgary to pick up the car, I was surprised to learn that the office I was supposed to go to was actually Routes Car Rental, which was off airport property. I had to call for a shuttle to take me there, which was not explained to me beforehand. Once I arrived at the off-site office, I was told that they could not rent me a vehicle because I was over the age of 74, even though I have a valid driver's license. I was shocked and frustrated by this, as it was not mentioned anywhere on the Orbitz website that there was an age limit for renting a car.

When I returned home and asked for a refund, Orbitz told me that I should have read over the Rules and Restrictions more carefully. However, I had already done so and didn't see anything about an age limit. They then told me that I should have opened the link for Rules and Restrictions for drivers under the age of 25, which made no sense to me as I am clearly not under the age of 25. Despite my protests, Orbitz refused to give me a full refund and insisted that I pay for a service that I did not receive.

Overall, I was extremely disappointed with the customer service I received from Orbitz. They were unhelpful and seemed more interested in blaming me for their own mistakes than in finding a solution to the problem. I will not be using their services again in the future and would caution others to be very careful when booking with them.

I recently had an experience with Expedia CA's affiliate, Carrentals.com, and it was not a pleasant one. I had rented a midsize SUV for a weekend getaway to a cottage and had prepaid for it. I even called the rental agency on the day of pickup to confirm that the car was ready for me. However, when I arrived at the rental agency, they informed me that they did not have a car available for at least 45 minutes. I was disappointed but decided to wait. However, after an hour of waiting, I was told that they did not have an SUV available and offered me a sedan instead. Unfortunately, a sedan was not suitable for my needs, and the agency could not tell me when they would have an SUV available. I waited for another hour and then decided to cancel and make other arrangements.

To my dismay, the rental agency could not give me a refund and told me to call CarRentals.com. When I called CarRentals.com, they also refused to give me a refund and kept me on hold for 30 minutes. After almost two hours of waiting at the car rental agency, they offered me a mini-van out of desperation. The vehicle was old, with stained seats, and well below the standard that one reasonably expects for a rental vehicle. To make matters worse, when I checked my credit card statement after the weekend, I discovered that the price I was quoted by CarRentals.com was in USD! Converted to CAD$, it meant that I had paid over $600 for a crappy minivan for three days.

I was extremely disappointed with the service provided by CarRentals.com and the rental agency. I don't understand how companies such as CarRentals.com and Expedia are allowed to operate in Canada. They should be reported to the police and shut down. It was a frustrating experience, and I would not recommend using CarRentals.com or any of Expedia CA's affiliates for car rentals.

I gotta tell ya, I had a pretty rough experience with Expedia CA. I thought it would be a good idea to call their 1-800 number to book my trip, but boy was I wrong. I was on the phone for a whole 30 minutes just to book the trip, and then it took me a whopping 4 hours to fix the mistake that the booking agent made. Can you believe it? He spelled out all the names for me, but still managed to enter the wrong name on one of the tickets. I mean, come on, how do you mess that up?

To make matters worse, they had to re-book our flights 3 times because they kept getting the names wrong. And get this, all the last names were the same, but they still managed to mess up 1/3 of them. I don't know about you, but I don't think names are that difficult. During all this back and forth, the flight price went up by over $100 US dollars. They only offered me a measly $25 coupon, but after some haggling, they finally agreed to give me a $100 coupon. But guess what? I still haven't received it yet.

Just to be safe, I called the airline to make sure everything was correct. And you know what they told me? Expedia didn't even book the seats on the plane like they were supposed to. So now I had to pay another $100 US dollars just to book the specific seats with the airline. I couldn't believe it. I spent 7 hours on my day off dealing with this mess, and I ended up paying an extra $200 US dollars because of their mistakes.

Honestly, I should have just called American Airlines directly. Expedia CA was just too disorganized and made too many mistakes. I hope you can learn from my mistake and avoid booking with them.

I've used Expedia.ca to book many trips in the past, and while most of them went smoothly, my recent experience has left me feeling frustrated and disappointed. I had to rebook a flight using a voucher from a previously canceled trip, and it took me seven hours of speaking with various agents to get it done. I was cut off multiple times and had to wait for call backs, which was very inconvenient.

To make matters worse, I was lied to about their policy, and some agents told me that I couldn't get the service I needed, while others later offered it to me. This inconsistency was frustrating and made me feel like I couldn't trust the information I was getting from them.

But the worst part was when I found out that the outbound flight I had rebooked was canceled, and Expedia didn't inform me about it. I only found out because I called the airline to confirm wheelchair service a couple of days before travel. If I hadn't done that, I would have arrived at the airport without a flight, which would have been a disaster.

When I called Expedia again to sort out the issue, it took me another two hours to get through to an agent, and they told me that the flight would cost $900 more than what both Expedia and the airline were advertising. I ended up booking the flight myself directly with the airline, which was a hassle but at least I knew I was getting the correct information.

I wrote a complaint to Expedia, and they quickly responded, asking me to call customer service to discuss compensation. They gave me a case number and asked me to speak with a higher department, which I did. But when I questioned the meager $200 coupon they were offering, the offer was withdrawn, and I was told they would do nothing.

Overall, I'm very disappointed with my experience with Expedia.ca. While I've had good experiences with them in the past, this recent set of experiences has left me feeling like I can't trust them to provide good customer service when things go wrong. I won't be booking with them again in the future.

Expedia CA is a travel booking website that has left me with a sour taste in my mouth. Their customer service is poor and their handling of credit card information is unreliable. I recently booked a hotel for five nights in Canada using my Canadian credit card on their website, expedia.ca. The price shown was in CAD, but to my surprise, they charged my credit card in USD, resulting in an additional charge of 85CAD due to the outrageous exchange rate they used. To make matters worse, my credit card company charged me an additional 2.5% for the foreign exchange transaction.

When I contacted their customer support, the representative was not helpful and had to run back to the helpdesk three times. All they could tell me was that the exchange rate they used was accurate for that day, which I found hard to believe. I was left with no choice but to cancel my reservation and rebook, which resulted in me having to pay the new price for the hotel. Although there wasn't much of a difference in price, I felt like I shouldn't have had to pay for their mistake.

To add insult to injury, when the customer support representative contacted their supervisor, they refused to speak with me and told the representative to ask me to "F off." This kind of behavior is unacceptable and shows that they don't care about their customers.

In conclusion, I don't trust Expedia CA with my credit card information, and I don't trust their customer service. They clearly don't care about their customers, and I will never use their service again. It's a shame that I can't delete my account with them, but I will be booking my travel elsewhere from now on. There are plenty of other vendors available who value their customers and provide better service.

This company is not worth your time or money. The savings you may receive are not worth the trouble you will face later on. We bought three seats from Barcelona to Toronto and paid extra for advance seat selection and hotel costs. Unfortunately, due to Covid, the airlines cancelled everything, and the refund process began. If we had booked directly with the airline, we would have received our refund promptly. However, after many hours on the phone with Expedia and a three-month wait, we only received a refund for one of the three tickets purchased. When I called Expedia, they claimed that the airline had only refunded one ticket. However, when I contacted the airline, they confirmed in writing that they had only received a request for one refund. Expedia is a bunch of liars. When I went back to them, they said it was an oversight on their part and issued another case number, promising to take care of everything. It has now been almost 12 weeks, and I have received nothing. When I called again, the customer service representative said there was no record of my last request and promised to leave a new case number and have a manager call me within 24 hours. We are now on Manager #3, and it has been a year since this all started. If anyone knows how to reach an executive at Expedia.ca, please let me know. Deceit is a corporate trait that usually starts at the top, so I hope this review is read by many. As noted above, run, don't walk away from this company and all its subsidiaries. Expedia now owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets, and eBookers, among others. Buyers beware!

So, I recently booked a flight with Expedia CA for a trip from Montreal to Vancouver. I was moving across the country and had everything planned out. However, a few days before my flight, the moving company called me and said they had to postpone by one day. No big deal, right? I called Expedia to change my flight to the next day, and the representative assured me that it was not a problem at all.

Fast forward to the day of my flight. I arrived at the Air Canada check-in counter an hour early, only to be told that I was not on any flight. The representative informed me that my flight had been cancelled the previous day, but nothing had been re-booked. I was shocked and confused. I immediately got on the phone with Expedia, and the representative told me that they had made a mistake and didn't confirm the booking. Can you believe it? The representative didn't even hit the enter key on her keyboard! I was stuck in the airport overnight with no places open to eat and nowhere to sleep except for a bench. It was a terrible experience, especially during the Covid pandemic.

Once I arrived in Vancouver, I called Expedia to see if they could offer me any compensation for their mistake. I mean, they screwed up so badly that it boggles the mind. However, the supervisor I spoke with started arguing with me instead of taking responsibility for their mistake. Finally, she offered me a $200 hotel voucher, which I knew would just expire. I was so frustrated that I lost my temper and hung up.

In conclusion, I would advise everyone to stay away from Expedia CA. They are the most incompetent travel company I have ever dealt with, and they won't even take responsibility for their own mistakes. It's just not worth the hassle.

Expedia CA is a website that allows people to book travel accommodations such as flights, hotels, and car rentals. However, my experience with the car rental service was not a pleasant one. I booked a car rental through Expedia for a trip to Mexico. When we arrived at the airport, we could not find the car rental company that we had booked with. Instead, we found a company called Americana, which was suspicious. We were then told to pay for a taxi to get to the car rental place from the airport, which was unexpected since there is usually a free shuttle service.

Finally, we arrived at the car rental company and were told that we needed to get insurance from them in order to release the car, even though we already had our own insurance with multiple credit cards. In addition to our reservation fees, we needed to pay another $525 USD to get the car. This was a huge hidden fee that was never disclosed to us when we made the reservation. Needless to say, we were not going to pay that much money, so it ruined our trip because we were left there with two young children and no means of transportation. All our plans had to be changed because of this, and we could not find another car last minute in a foreign country.

When I contacted Expedia, they said there was nothing they could do and that companies were allowed to do this on their platform. This is unacceptable. It is unethical for Expedia to advertise these companies on their website and then profit on the backs of unsuspecting consumers. Expedia should take some responsibility for the retailers they advertise on their platform, but so far they have taken none. I have contacted Expedia several times for the past 3 weeks, only to be shuffled around and promised phone calls from managers. This is not a good business practice.

In conclusion, I would not recommend using Expedia for car rentals. They allow scammers on their platform and do not vet the retailers on their website. It is not worth the risk of being scammed and ruining your trip.

My son and his fiance were in august 2022 in poland, so my son tried to reserve hotel, but the card didnot go thru. After that I tried to use my bank of america credit card from the us, so it was fine, I paid off all reservation balance. So, my son told me that llater you charge his card too, it means that you charge us twice for the same reservation. Can I plese get my refund, because you charge me twice

I have received the email that my flight with Air Canada has changed therefore they need to change to a different time. I am fine with any time.

Asiana refused to comply with Expedia without paying extra difference.

Now Expedia emailed me that I have to cancel the flight to get a full refund or look for another flight on my cost. (From Toronto to San Francisco on July 10th).

My Expedia itinerary [protected].

I planned this trip a year ago and booked this flight back in March. There is no way I can cancel and rebook it. So far Expedia hasn't done much to solve the issue caused by Air Canada's sudden change not my request.

I have been very frustrated with their unprofessional business demeanour. I do not know what to do.

Thank you,

R.

On May 19th, 2023 I made a reservation for a car rental with Expedia, reservation was confirmed to my personal email, as well the additional insurance in case any accident. I'm local central Florida resident, I was not arriving to Orlando airport, I just need a good deal rental to travel to Sarasota to stay for couple of days, the rental was to pickup at a location very close to the airport where is a parking garage (Omni) for people who is traveling, same location I was using to drop my personal vehicle.

The car pick up was for June 7, 2023 at 11 AM at 7652 Narcoossee RD, Orlando Florida, where the name of the company used by Expedia was Priceless Car Rental, according to receipt, the drop off was supposed to be at the same location. The total cost was $139.85, including collision protection (insurance). Sadly, when I got there few minutes prior to the 11 AM mark a person located at the entrance was the one who talked to me his name is Josh, he did not want to provide any last name, he told me lots of different rules to rent me a car, which I said it was already paid with Expedia, immediately he said, "those are third parties and they have no business with them", basically, in order for me to get a car was renting a car directly with them. I insisted that the car was already paid and he did not recognize my rental at all. I requested to speak with a manager but he said he was the manager, he provide me a business card which is called, Green Motion car and van rentals.

After failed attempt to pick up the car, I called Expedia and I talked with an agent Called Rose R. I was with the agent close to 50 minutes, where she tried to call the rental company with me over the phone but she had not luck, then she told me that she is going to send an email and I have to wait until the figure out what happened, but I insisted that that is not a legal way to do business and I want my refund back but she said I have to wait. I called couple hours later and I talked with an agent called Brandon which gave a the same solution as the previous agent.

I was charged $309.25 and $304.35 for a hotel room. I did not stay at that hotel because I had to have my credit card to check in. I had left it at home. They would not take a credit card over the phone or cash. They told me from 2 different people there that I would not be charged. I got my credit card and came back the 2nd night and the hotel charged me $334.35 for one night . . which I paid the hotel.

my wife and I used expedia to book airplane travel from Nice France to barcelona spain for a family trip. one of our granddaughters was to travel with us and is no able longer to participate in the trip. given that the trip was booked with the intent that she would participate. Unfortunately, she has experienced some difficulties and is unable to travel with me, my wife. her uncle and aunt an two of their children. The scheduled date for the nIce to barcelona flight was july 29. Unfortunately, we learned that she could not travel on may 16, 2023. The flight was booked ion april 19, 2023.. We did not know of her situation prior to the May date referenced above. We decided to cancel our family trip upon learning of my 13 year old granddaughter's inability to share the experience with the family.

We contacted Expedia after the decision to cancel the trip from nice to barcelona. expedia informed us that the company policy did not allow expedia to cancel the booking more than 24 hours after booking. The Expedia customer service agent provided contact information for EZ Jet and we experienced failure to contact EZ Jet. Finally, today, after an extended session with Expedia customer service we were connected with an EZ Jet customer service representative. The EZ Jet representative informed us that we would be refunded $111.00 for taxes and fees, but not the cost ($1,209.42 of the 7 tickets would not be refunded.

I understand that Expedia's position on the refundable tickets and understand that EZ Jet has their independent guidelines for what qualifies for refunds. I was told that they would require a Medical Condition Report certifed by a certified doctor. Our granddaughter does not have a medical condition.. Therefore, they would not even consider a refund without the submission the required medical donditionfForm. Given that we chose not to misrepresent our situation as medically based, we lose the $1,209.42 spent on the EZ Jet tickets. I find it difficult to believe that expedia would not consider an unforeseeable situation that did not exist within the 24 hour cancellation window set by Expedia. I understand the position of expedia, but find it difficult to accept a loss of the full amount of the purchased tickets for something that came up in my granddaughter's life that occurred a month or so after the reservation was mad..

Unfortunately, we have no control over life events. We appeal to expeidia to allow consideration of our situation. We have used expedia multiple times over the years and have found the company to be reliable and customer service oriented. This situation described above does not affirm the relationship we have enjoyed with expedia.