Express Scripts review: incompetant ( 1 comment)

My health insurance uses Express Scripts as their pharmacy manager. I take medication for HIV and cannot skip doses because the chance for resistance is too great. The HIV meds have to be ordered from Curascript, an Express Scripts Company. In January while I still had plenty of medicine I ordered a 3 month supply of Viramune. On their website they had the status as they were contacting my Dr. finally the status said they couldn't get a hold of my Dr. At this point I called my Dr. and they sent in the fax for the order. I called their customer service and they flat out lied saying the prescription would be shipped within the next week. Forward to last week I called as I am getting dangerously low on medication and they said they never received a fax from the Dr. I called my Dr. once again and the lady in my Dr's office was very helpful and volunteered to call Curascript for me and see what was going on. They actually lied to her saying they just received a fax a day ago she went ahead and made the order once again! Now I am less than a week from running out of HIV medicine and I am sure at the earliest it will be shipped Monday, so I am going to have to go to my local pharmacy and get an override from my insurance company just so I can have enough medicine to get by until my prescription finally arrives. Express Scripts is incompetent and I seriously wonder how many deaths they have been responsible for because they don't seem to care at all if people get lifesaving medication, I really have no clue how their employees sleep at night working for such a dirty company!