Extended Stay America review: hotel condition and service

We stayed in the Waltham MA location. What a [censored] show. We extended our stay and upgraded our room to a king suite so our children could join us. We we're told to wait in our room for a call when its time to move and even after going down twice to see what the status was we were completely forgotten about until after 330! When we finally got there we asked for 2 more pillows (2 separate times) so our kids could use them on the pull out and were told there were out of pillows! I slept on rolled up towels so my child could have a pillow. There was a drunk couple across the hall who faught continously for 2 days and the front desk was totally aware of it yet did nothing. There was marijuana smoke coming from room 105 right down the hall. It was completely obvious in a non smoking room section. There was an exposed outlet in our room right next to where my kids slept and there was pink mold, hair and who knows what else in the bathroom. Pics attached. The exit closest to our room was a designated smoking area which is fine but the ashtray had clearly not been emptied in weeks. Tons of butts all over the ramp. There was one guy at the front desk who tried to help. He was great don't know his nane but he had long dread locks. Everyone else At the desk kept explaining all the problems they were dealing with so being the reason the couldn't help us. They also kept rolling their eyes. Lastly our room smelled like body odor and chinese food. Overall a completely unenjoyable experience.

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