Extra Space Storage review: How this place scammed us and stole everything we had

I was in the hospital fighting for my life so we weren't able to pay on time. They told us we had until the 14th of April to get it paid. We said okay. We went in on the 12th. They told us that they had sold it and they couldn't give us any more information about it but that we could get our documents back. We kept going back to try to see what we could get but they were never open. I would go all times of the day. Still never open and no one there. Everything I had was in that storage and under any other circumstance I would have made sure it was paid on time or before time but due to me being on my deathbed it was impossible but they gave us a date to pay it and they lied. On top of that they never sent out any bills. They never sent any emails. Are never called nothing. They failed us and then they told us to pay $500 when we would call and ask how much the storage actually was. It was closer to $200. Please don't be scammed like we were and stay away from this place