Extra Space Storage review: incompetent unprofessional storage facility staff

Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared!

A layer of sand immediately started to accumulate in the units on a regular basis. Local management’s reply was that they could not control the weather.

Local management had issues with break-ins.

Then after six months, the rate increased without proper notification (a breach of contract). Local management kept diverting responsibility to corporate management. One comment from local management about the rate increase was “it could have been more”.

After not receiving adequate response from local management about the rate increase, I notified them (per the contract) that I was releasing my rental units – local management’s response was extremely curt and dismissive – “sweep the units out and leave the doors open”.

BEWARE they really do not care about the customer nor their belongings.