Fingerhut review: misleading & deceptive = consumer fraud ( 2 comments)

To whom it may concern:

• fingerhut is the bluestem brands, inc., . "flagship brand". their website states: "our mission to improve our customers’ lives by providing the merchandise they need with the flexibility of paying over time".
• fingerhut’s standard return policy “we will exchange your product or give you a refund for most items returned in new condition within 30 days after you bought it”.

Bluestem's mission statement and standard return policy “home trial period” are bogus, deceptive, misleading, and consumer fraud.
This has caused me a great deal of anxiety and stress. it has negatively impacted my credit score, which has affected me financially.

November 15, 2013 - i purchased a 40" led samsung, 3d television from fingerhut (for my son's christmas present). we immediately noticed the tv turned on and off by itself.

I was within the 30 day home trial period, so i called fingerhut to return the television. i was told by an extremely rude phone representative "it is not fingerhut's problem, you must contact the manufacturer", then hung up on me. i called and emailed numerous times. i got absolutely nowhere with the fingerhut representatives. they refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. it is a total nightmare dealing with fingerhut.

December 2013 - i spoke with kyle id # madrilejo - he stated i was no longer within the 30 day home trial period and there was nothing he could do. again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact customer service. again, i emailed several times and i left the lowest negative product rating possible ( 1 star) through the fingerhut website. i received no response to the numerous emails, but fingerhut removed my 1 star rating from their website. fingerhut is intentionally misleading consumers by removing 1 star ratings and allowing higher ratings, for the same product, to remain on their site.

After dealing with fingerhut for nearly 2 months, i decided to contact samsung, the manufacturer of the tv.

January 2014 - samsung arranged for a company to come to my home and repair the television. the repairman replaced the defective part twice (the first part blew as soon as it was inserted). the "band-aid" repair held for less than a week. again, the tv was on and on, on and off. again, i called samsung and their ecr representative told me "your tv is old & outdated". i would have to go through another repair, but i must prove the tv is still under warranty (because it was so old and outdated).

I bought this tv from fingerhut 2 months ago, so i contacted fingerhut and spoke with omega (?) again, rude and unwilling to assist or provide additional phone numbers for customer support. at this point, i stopped making payments to fingerhut. they sold me an old, outdated, defective tv.

Well, it didn't take long for the harassing, collection phone calls from fingerhut to start. fingerhut wants their money ($799.99), but unwilling to take the defective tv back, and unwilling to let me speak with a supervisor.

June 23, 2014 - finally, after 7 very long months into this ordeal, daily calls to these two companies and total frustration, samsung’s office of the president agreed to exchange the tv (see copy of email below)

June 30, 2014 - i called fingerhut, i explained that samsung has agreed to exchange the tv and i would be willing to make my monthly payments, if fingerhut removed the late fees and updated my credit report (fingerhut reported my account to the credit agencies as being in default.). i was told " you pay the late fees now $260.00 and fingerhut will reimburse you and update your credit report". really? i asked him to send the information to me in an email, which he refused to do. i asked him to remove the late fees first, which he refused to do. after going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. again, i asked for a supervisor and again i was not allowed to speak with one. i asked to be transferred to someone that could assist me and again, he refused.

How much more intentionally deceptive can a company be?

I called fingerhut back 6 times on june 30th, i spoke with sarah, kerriann, kim, stephanie, samuel and ellis. all of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers .

I have emailed their corporate office a dozen times since july 2, 2014 – i received email read receipts, but i have yet to be contacted.

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