Florida Power & Light [FPL] review: deposit requirement and pay in cash every month ( 2 comments)

I have the same problems with FPL, they have just charged me another $153.00 deposit because I am paying late on bills that have over doubled in size; this is the second additonal deposit they have charged me in a years time. They offer to waive and return my deposit if I sign up for automatic bill pay but my account has to be at a zero to do this and I can never stop it otherwise I will be charged again. FPL is using the Additional Deposits to strong arm consumers into signing up for automatic bill pay, well I am sorry but if I am already pulling my hair out about paying a $325.00 electric bill than I don't think having money automatically withdrawn from my account is a very good idea, not only will it get kicked back but I will be charged overdraft fees and I am sure FPL will charge fees as well. I sent email out to all government agencies I could think of and one forwarded it to an agency that regulates the power companies, below is their contact information if you need it.

Senator King's office forwarded a copy of your e-mail regarding Florida Power & Light Company to the Florida Public Service Commission (PSC).
The PSC regulates investor-owned electric, natural gas, and telecommunications utilities throughout Florida, and investor-owned water and wastewater utilities in those counties which have opted to transfer jurisdiction to the PSC.

To assist you, please provide us with the following:

* Your service address
* Your service telephone number
* Your daytime contact telephone number
* The name in which your electric bill is addressed

You may respond by return e-mail or by calling me at [protected]. I will look forward to hearing from you.

Sincerely,

Ellen Plendl
Regulatory Specialist
Public Service Commission
Division of Service, Safety & Consumer Assistance
[protected] (phone)
[protected] (fax)

Yesterday I posted the information for Public Service Commision not realizing their was a toll free number that can be used, I would recommend people use the following contact information for Ellen or any other of the staff.

[protected]
[protected] Fax
contact@psc.state.fl.us
www.floridapsc.com