CB Car Dealers Ford Complaints #802-821

Ford review: service department failure to complete repairs on my vehicle prior to the warranty running out.

Teresa Hector of Charlotte, US

Jan 25, 2019 5:34 am UTC

Verified customer

My name is teresa hector, 121 s suber rd, greer, sc 29650. Phone number [protected].
Breach of contract: I took my 2012 ford f-150 into d&d ford, greer, sc for a tune-up, my cd/dvd player will not read the disc when placed in the unit, & remote start had to be corrected on 12/18/17. The truck was under warranty and the work required would be covered. The service advisor jason freitas took my truck in and ruben ruiz, tech diagnosed the module had to be replaced. I was told the part would need to be ordered and I can pick up my truck. The warranty company approved the repair. The service tech instructed me that they would call when the part came in for replacement and I could bring my truck back in for the repair. I made several attempts to contact the service department at d&d ford with no response whatsoever. I was told at one time the part was never ordered and they would get it ordered. The part was never ordered by the service manager, tim freeman at d&d ford. I could not get mr. Freeman to return my calls and I finally contacted the sales department and they had to get mr. Freeman to contact me which took several attempts. I contacted the general manager of d&d ford skip davenport and explained the issue. Mr. Davenport instructed me that it was up to me to make sure the repairs were completed and I could not come back after a year to get it done. His employee did not order the part but that was my fault. I did not wait a year as I tried for a year to get d&d ford service department to do what is required of them. Then I came to find out that the original dealer herlong ford in edgefield, sc that I purchased the truck from actually called and denied the claim. Who are they to deny this claim? I waited patiently for d&d ford to do their part to get my truck fixed and they failed me. Now I am stuck holding the bill after I did what I was required to do. I purchased the warranty that cost good money, I took my vehicle in for repair, and waited for the part to be ordered that never was. I could not get mr. Davenport or mr. Freeman to explain to me why the part was never ordered. My belief is that they deliberately did not order the part as they did not want to service the vehicle because it was not purchased at d&d ford. That in itself is another complaint as to why I did not buy from d&d. I was told by the dealer that I purchased the vehicle from that I could take to any ford dealer for the service since they were almost 100 miles away. I am now driving a defective vehicle that I purchased and still paying for. I just want my truck fixed at the expense of the dealer since it was their fault the part did not get ordered, the truck did not get fixed and the warranty expired. I do not think that I want to purchase another ford if this is how the company operates. I love the ford brand but why would I purchase a vehicle that I cannot get serviced under the warranty that I purchased? Then for the original dealer to call the warranty company and deny the claim is a breach of contract on both. I have a copy of the work order when I took the truck in for repairs and I have the emails that exchanged between me, tim freeman, service manager, & skip davenport, general manager where they had the audacity to blame me for their incompetence in the service department. Oh, I get emails for them wanting to service my truck but let me ask you, would you want to take your vehicle to them for repairs or service? This dealer needs to step up their game as with all the individuals that I and my husband talk to about this indicates this is a common occurrence. D&d ford lost 3 sales this week to the dodge dealer down the street because they heard about this issue. I would like a response as to how this is handled and ford's take on this kind of horrible treatment of customers.

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