FreshCo review: Bad-quality paint and impossible to reach the manager

I bought paint from www.freshcoatcincinnati.com. The package was delivered by the courier and I was shocked when I saw the package. It was torn and damaged. Also the paint was almost dry and it was useless. The courier took it back and he told me to contact the manager and asked for refund. I sent emails and called, but manager ignored my complaints. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?