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Frontier Communications

Frontier Communications review: Customer service / terrible internet service

J
Author of the review
4:59 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

From Settup Date June 18 2021 till Today August 6 2021, 48 days, I have Screen captures of exactly 93 interuptions of valid services.
Router has an effective range of "maybe" 13 feet. With 2 Wireless (Netgear) extender's maybe 21 feet. (Comcast Router, and Then Netgear AC1900 Had Zero Disconnect Drop Service issues in 28 month. Same Location, Same Config) Wifi has Validated Signal, eyt drop's internet at 17 feet and sometimes 13 feet from source. My cameras are coontnuely losing connection, My Alarm system, has log entires at approx 7 drop each day. Frontier sent a replacement router, SAME GENERIC arris in July, yet Nothing was resolved all issue precisted and they REFUSE to Open a Trouble Ticket, and account Showe NO Histry of Trouble ticket. Yet I have a receipt from UPS that shows I Returned the itial router. Along with Frontier Emails that they sent it and received it. Yet You can not reply to the email address. (mailbox full). And I called "corparate office number and a RUDE Bob claiming to be in the"ceo" office hung up on me, and Nver called me back 3 days now.
Comcast NEVER had any issues, other then 100 mb servioce was always 35 to 40 mb...
Calling Comcast Today to have them Reinstall.

Desired outcome: Function Internet and Wifi for my Entire SMALL Home, Footprint of 1400 Total SQ Feet and Wall to Wall of 43 Feet at its farthest point.

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    18700 33rd Ave. W, Ste D, Lynnwood, Washington, 98037, United States
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    Jun 15, 2026
Frontier Communications Category
Frontier Communications is ranked 11 among 53 companies in the Internet Providers category