General Motors

Confirmed Service CustomerJan 19, 2024

1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. I was left in an empty waiting area and they had turned off the heat on me because they didn't see anyone in there! My Service Rep came back from dinner and noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill a WHOLE $20 for the inconvenience! This was STRIKE ONE! When I rescheduled on Jan 03, 2025, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by Addie prior and my Service Rep that this is normal until the brakes wear down. I had to explain to both that I have owned a 72 Chevy, 73 Chevy, 74 Cutlass, 84 Buick Skyhawk, 87 Mitsubishi, 89 Chrysler Lebaron Convertible, 91 Plymouth Sundance, 95 Chevy Cavalier, 91 Suzuki XJS, 95 Subaru XT, 2007 Chevy Equinox and now this 2016 GMC Terrain, and I know how a brake job is supposed to sound, and it does not sound this way! STRIKE TWO! When I brought the SUV in for scheduled repairs on Nov 1, 2023, your service rep doubled down. By the way, upon my arrival for my appointment, I was told the technician had an emergency and left for the day and they were just about to call me to reschedule! I was rescheduled for Jan 08, 2025. Stike THREE! When I arrived for this final appointment, everything went fine and then after 4 hrs., I was offered a loaner to go get some lunch, because the technician was having a problem removing parts and was waiting on a tool. As soon as I left and pulled into a Fast Food Drive thru, they called to say my SUV was ready! I came back and was resented with a bill over $2,000! The Service Rep forgot to run it thru my warranty people. He suggested you guys keep my car overnight until the work is approved...I told him absolutely not! I had to wait while he called it in and got approval which was another 30+ minutes. Today my car started making a knocking noise in the area it supposedly was repaired on 01/08. FINAL STRIKE! Now I'm beginning to wonder if ANY new parts were used on my truck or even if the work was done correctly! You can't say it's because of the condition of my car, because your Sales Rep call 2x a month asking/begging me to trade it because of the 54K miles on it and the mint condition its' in, saying it's in demand!

Update: I received a "Nonreply" email from the dealership asking me to reach out to them to discuss this further. Called the number and it takes you directly to the Service Dept, not the GM!

2022 chevy trax only get 20.5 mpg. Ser #kl7cjpsm0nb540606. Had to the dealer a few times, they updated computer but has helped nothing. This is my third new trax and the other two averaged 27 to 30 mpg year round.. Pretty upsetting see this with the cost of gas since I purchased this trax... If I would of known this my wifes subaru forester wich is way bigger gets over 30 mpg. I would of went with subaru.. But ive always been chevy.. First new truck in 1978 I was 16 years old. My 22 trax is the 13th new chevy I have bought since 1978...

Jodey l. Schrecongost 163 spruce hollow rd., dayton, pa. 16222 cell phone [protected]

2018 GMC Sierra 1500 Four Door AWD Crew Cab
VIN 3GTU2NEJ8JG516484
TAG T3788
Mileage 48,390
Service Date 12 Jan 2024
Corwin Motors Kalispell, MT 59901
2665 HWY 93 N Kalispell, MT 59901
Customer Stated shudder in transmission similar to ripple in road
Customer Charged $177.03 for diagnosis,
Customer Charged $167.00 for flush and fill
Customer Charged $133.76 for new fluid
Customer Charged $355.60 for Software update

I’m writing to express my dissatisfaction with the quality of the paint on my 2020 Silverado 1500 High Country, which I purchased from your authorized dealer, Seminole Chevrolet, in Florida on November 11, 2020. At the time of purchase, I also purchased the “Platinum Plus” warranty with $0 deductible, which extended the manufacturer’s warranty to 90,000 miles.

Within a year of ownership, I noticed that the paint on the roof of my truck started to peel and flake, exposing the primer sealer underneath. This defect has not only ruined the appearance of my vehicle, but also reduced its resale value and increased the risk of rust and corrosion. Now there is approximately, a 12” x 5” area at the center of my vehicle that is down to the primer. I’ve had paint experts look at it, who said that it is a manufacturers defect caused by a paint bonding issue. I feel that this is unacceptable for a vehicle that I paid over $70,000 for.

Upon noticing the flaking, I proceeded to the dealership and was told that if I wanted it fixed, I would have to pay a $750 - $850 deductible, depending on if the windows had to be removed, to just repaint my roof only. What happened to the warranty that I purchased? A service manager visually looked at the flaking. No one at the dealership did any formal inspection of the paint. I contacted the General Manager, who advised me that she would check into it. It’s been over two months since I spoke to her. I sent a follow up email that has been unanswered.

I have learned that this is a common problem affecting many GM truck and SUV models from 2015 to 2019, and that a class action lawsuit has been filed against you for this issue. I have also read that the cause of the defect is the incompatible chemical properties of the paint and clear coat, which prevent them from bonding properly.

I am very disappointed that you have failed to inform your customers about this defect, and that you have not taken any corrective action to remedy it. I believe that you have a responsibility to provide a quality product that meets the expectations of your loyal customers. This is my second Silverado. I’ve promoted it to family and friends, leading to many of them purchasing the same vehicle. I’ve also recommended the pursuit model of the Silverado to my department.

Therefore, I request that you either repurchase my vehicle at full cost or provide me with a free and complete repaint of my vehicle using a compatible paint and clear coat system. I also request that you recall all the affected vehicles and compensate the owners for their losses.

Please respond to this letter within 30 days with a satisfactory resolution. If I do not hear from you by then, I will consider taking legal action.

The attached photos show how it started and what it looks like now. Every day I drive it, it flakes more because of the wind hitting it.

I have a 2012 traverse only had 134000 miles on it and the timing chain broke and ruined the eng, had to have it replaced, was wondering if their were any recalls or rebates on this problem. I understand these cars are bad with this problem that I didn't know ahead of time, I love the car, but it costs 8000.00 $ to replace it. VIN # IS,1GNKVGEDOCJ424119, would appreciate any help if possible, thank you. [protected]@yahoo.com

I am extremely upset about an issue going on with my 2022 Trailblazer. I have loved this vehicle, which I bought brand new, however, not long after the warranty ran out, it started having an issue. When I put it in park and turn it off, the car does not recognize that it is in park, and it will continue to chime and tell me on the dash to "Shift to Park". I have to jiggle the handle several times for it to turn off. Then, 2 days ago, after I parked, turned off the vehicle and fidgeted with the handle until the notice turned off, the car would not recognize that I had NOT left the key fob in the car. It would not allow me to lock my car because it falsely sensed that the key was still inside. I ended up having to restart my car and turn it off again (plus deal with the Shift to Park issue again) before it would allow me to lock my car upon exiting. I should NOT have to be dealing with this issue on a car that is only 2 years old and has less than 40k miles! I looked up this issue online and found several forums with people who have had the same problem, yet no recall has been issued! This is a safety issue! If the car does not recognize that it is in park, it can roll away, causing an accident or even death! I have reached out to GM and to my Attorney General. Something needs to be done about this, and NOT at my expense!

I bought this vehicle in March of this year (2023)from Carmax. I love the car but since I have had it is starting to be a issue. Been in the shop 4 times already thank God for warranty. Have had all the sensors replaced and now poor DEF quality message has start popping up. First time it came on and went off second time I had the 2nd nox sensor replaced (first one was already replaced. Two weeks later message came back on the next day message went off. Came back on today it has been kind of cold but drove car about 2 hours so it can completely warm message still hasn't went off. No codes are popping up..I have been in plenty of forums from around the world and not even GM can fix the problem. Also noticed all the forums GM never responds to this situation but the do respond to all the other ones..GM owes every diesel owner an explanation and you need to make the ones that still have them whole by recalling and fixing the problem. Is that also one of the reason you stop making that diesel model? Instead you don't address the issue and just leave them in population.

On this day 11:12 a.m. I recieved a very disturbing phone call from The Service Manager Of DougHenry Buick OVER an obvious error within the service dept... After a one way discussion from him to me & loaded with insults, berating & demeaning comments while using profane allegories towards my character & make-up...in the end I was told by him on a recorded conversation as he stated: "Don't you Come Back Here For Service You Can Take Your [censored] Somewhere Else"... I purchased 2 brand new 2023 GMC vehicles close to $140k from DougHenry Goldsboro within the last 5 months & gave excellent survey grades on my buying & delivery experience.. I purchased my wife a 2023 GMC Acadia & myself a 2023 GMC Sierra Denali SuperCrew 4x4 Pick-Up Truck... I want this issue addressed by GMC, I also made others aware within the chain of command of this incident... the details of this action stemmed from an internet oil change appt. made by me for my vehicle... after 2 days of leaving it with the service dept, upon pick-up I was charged for replacement of windshield wiper blades & air cabin filter... on a vehicle with less than 4500 miles & I was told that I had checked it online to be replaced. my point was No I didn't show me where I did & besides you guys would know that's not needed with so low a miles.. All I heard was "I Bet You This, I'm Gonna Get My Money From You" in a disdainful voice... As I was attempting to make my point about the situation I was shown no courteousy as a customer, nor professionalism from him being such a High level representative of GMC service & no HUMAN consideration whatsoever... nothing but constant berating and insults... I'm currently employed at The DougHenry Chrysler, Dodge Ram & I may lose my job there but today I was sorely & badly mistreated as a customer of The GMC Corporation... It's probably not hard to concieve that I am not a Caucasian even though the person involved in this complaint is...

This vehicle was purchased in Dec. 2020 as a used vehicle. Within the first few months after purchase there was a problem which leaves the vehicle unable to shift and no power. Was brought back to dealer and they had it for a few days and said they couldn't find anything wrong. They said they reset the computer and everything was good. The problem still has not been fixed as it has happened at least 5 times or more. Right now it is once again at the dealership. I'm waiting to see what they come up with. I can say that this problem happens more when it is cold out. I'm not sure if nobody want's to fix it or no one can diagnosis it properly. I would appreciate any help in trying to fix this issue.

The codes that come up are UO100 UO073 PO700

Thank You Bill Guerriero [protected]@GMAIL.COM

I am writing to you today on behalf of a research team that is currently conducting a comprehensive study on General Motors. Our research aims to gather in-depth insights into the company's service operations. we would be honored if you could assist us in answering a few research questions related to General Motors. Your contributions would be invaluable to our research efforts and would significantly enhance our understanding of the company.

https://forms.gle/gu5ECCkLBzcNzu9C6

Ok, Here what happened, one month ago I took my car in, two days later I received a email, stating that it would cost 3,458 dollars, but that there were four parts on back order and they were nowhere to be found in America, no one had them. i was told they checked all the GM dealers and these parts were not to be found anywhere in the country. I was then told they did not do loaner cars, had none they claimed, But i know that was another lie, I think it was just another racist jab at me, because I know they had loaners for some customer. they told me I had to rent a car and gave me enterprise. I have spent 1,350 dollars to date on rentals. here's my problem with this. I finally got fed up and demanded, the parts list after I was told that I could drive my car out, even though I drove it in. I then went on line and within 1 minuet after googling the parts numbers, I found one hundred and thirty two different GM dealers some as close as twenty minuets away who had as few as two parts and as many as all four parts. these people, who told me they had the best parts man in the area, simple did not do their due diligence, and I had to get the parts myself. they lied, and caused me great harm. If they had did what other dealers do they would have at least called dealers in our town to find the parts, causing me to spend funds I could not afford. to add insult to injury, i now have to have my car towed out to another dealer to be fixed costing me more funds, and they over charged me more then stated for the diagnosis. They cost me fund that I should not have to bear the cost by myself, because of their incompetence, so this letter is to see if GM could hold one of your dealers responsible for the way they treat some customers. Checking on line I have more complaints then good comments, check the complaints site your self and see what I mean. These folks hurt me and I plan to follow up vigorously. I'm not confident you will help or even reach out to me, But thought I would complain here as well as the other places where my voice can be herd. J V Lewis. this dealer is Key Buick Jacksonville Fl. Any owner thinking of buying from here should beware, make sure you go on line and see what I should have seen first. Worst decision I made in my seventy-five years

I love this truck, I have a 2023 Colorado trail boss that has a roof dent issue from car wash air blower. This is the 2 time in for this problem. I have a complaint number of 9-[protected] this is my second number for 1 dent. they tried to send me a 100.00 voucher and closed the 1 complaint without even been fixed yet. So now its at the dealer for about a week without being fixed. waiting on approval. This is a problem with this truck and a lot about it on the internet people complaining. Just want my truck fixed, I can not was it outside myself in the winter in Michigan. please help..

We have a problem with our Trailblazer shutting off and we had Merit Chev Maplewood Mn looked at it over TWO MONTHS ago with the part still not being in. My Wife has Parkinson and if we don't have a dependable vehicle, it could be life threatening. We Have been reaching out to the dealership with no success. We know about the strike and that's been over for two to three weeks! We demand our vehicle be fixed asap. My Wife and my name is Debbie and Doug St. Martin and have been buying Chevrolet for many years! If we don't get action taken within a week or so from now 11/21/2023 we will seek legal action. We have a 2022 and it is under warranty. There is no reason this part should be replaced by now. We went out and saw the parts are all in stock! What the 7$##& is it going to take to get action on our problem. I am contacting the Mn Attorney General's office and the Mn Secretary of State to seek my options. We will do anything in our power to get this basic problem resolved. Take this message very seriously!

I paid extra for the wireless Android system on my car so I would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving.

The wireless Android has not worked since I purchased the vehicle on 8/29/2023.

The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date.

I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology.

Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have done to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and needs motivation from a higher authority.

On November 4th 2023 my 2013 Chevy Silverado 2500 diesel started having transmission problems. All the lights the check engine lights the ABS lights all the lights on the dash came on. So I called prior Chevy dealership and told them situation. They informed me to bring it in as soon as possible. I take my truck straight there. The technician determine my issue was the TCM which stands for transmission control module. So they got on the computer and seen that they had can get one and they informed me it would be $800 for the part. $500 to reprogram it once it's installed and then whatever the labor was going to be. I told them go ahead and do it do what it takes to get her done. 7 Days later November 10th 2023 I called prior Chevy dealership to check on my truck. They informed me that they could not get the part and the part they were going to get they sold to somebody else. He then told me he was unable to purchase a part for my truck. I asked him if I could find one will you guys install it and program it he said yes but they will not warranty it said okay whatever went home. After a 3 days of looking for this part I I determine that there was a big issue Allison's Transmission told me they were 14,000 TCMS with that part number on backorder everyone with that part in their vehicle is looking for one I have been out of work since the November . That truck is my only . I pull a trailer to work everyday so I can't just borrow a car or a random vehicle and I'm not rich today is November 20th 2023 and I have no solution no plans no way to figure out how to get my truck fixed.

I have a 2019 Chevy Tahoe, leased and then purchased after 2 years. In January 2023, it started hesitating with acceleration. It currently has 130,000 miles on it. The service at the dealership gave a quote of $8000.00 to repair. An independent repair shop gave a quote of $5500.00 to repair it with a used transmission. The dealer attempted to do a trade in and new purchase of a different vehicle and the banks would not give approval unless I purchased a vehicle that was double the price. Why would a 2019 Tahoe that costs so much money have a failed transmission. This is unfathomable. If a consumer is paying $70,000 for a vehicle, the transmission should last at least 5 years.

I had oil change found oil in coolant --called where I brought car they said 1 month before could be look at --called 2 other dealers they did not return calls --this was November 2 on oil change--why brothering selling cars if you will not repair them -- all I want is service --took to local repair shop they are working on it next day --what is wrong with your dealers --I have brought 3 new chevy's in 20 years --terrible treating customer

this event took place on november 3rd 2023, i emailed the dealership that afternoon with my complaint and they never responded. this is what i sent to them.

I had an appointment at 8:30 this morning November 3rd 2023 to have my fuel pump control module programmed, obviously the car doesn't run so I brought it in on a trailer. After waiting an hour the guy comes out and says he can't do it because it won't communicate, I told him that's the code I got and the service department said because it needs to be reprogrammed...(that's why I brought it in) i said I have the original fuel pump control module in the car and that one communicated but had a error code could you try that one. The service guy (Gary Reynolds)was very rude and said he won't do it Because it is on a trailer. He was rude even with the counter guy that taking care of me and we had to walk away. He said his computer won't communicate, however he was able to print out 20 codes and says this is the problem and he's not working on it anymore. It obviously communicated if he can retrieve codes. He outright didn't want to do the job because it was on a trailer. Then I get charged 205.18 for a guy that refuses to work and I am no further ahead that before I took it in. It's utterly ridiculous that I'm paying for a guys refusal to work.

after i sent that email i went out to take my car off the trailer. I reconnected the wire i had temporaraly had run to jump the fuel pump to load it on the trailer, (i disconnected it after i loaded it so there was no issued programming it), anyway the car wouldnt start, upon figuring out why i found the service guy pulled the fuse for the fscm (the hot source i used to jump the fuel pump) and also the main power to the fpcm that needed to be programed, no wonder it wont communicate and Mr Reynolds kept saying its a wiring/power issue, and i wont do it on a trailer, I offered to take it off the trailer when i got there and they said no dont bother.

We called for an oil change and were given a list of recommendations that I found to be unwarranted. This vehicle is just 2 years old and has 31,000 miles, well before a brake and transmission fluid service is needed. Thankfully my wife has a lot of common sense and declined most of the services. I just hope that others are not getting services that are not needed or required.

She did get the brake caliper service because she was told that the calipers could be sticking, and the brakes have been making a grinding sound. I believe this service should have been part of the warranty.