General Motors

Over the past 44 years I have owned 18 Chevrolet vehicles. I have purchased 10 of those new. The 2013 Chevrolet Silverado 1500 LTZ I currently own recently had to have an entire new engine installed. The truck had 99, 500 miles on it an unfortunately for me, was 3 months past the 5 year power train warranty. The reason the dealership (Hendrick Chevrolet, Durham NC) gave me was the DOD system. The truck I owned prior to this one, a 2008 Silverado 1500 LTZ also had to have major engine work due to the DOD system. Fortunately the 2008 was just under the 5 years but ironically it also was around 99, 000 miles.
Considering I paid over $50, 000 each for both these trucks and I'm currently seeing commercials on TV calling these trucks " The Longest Lasting & Most Dependable Truck on the Road" I am VERY DISAPPOINTED with General Motors and the fact that GM only contributed approximately 25% of the $10, 000 bill for replacing the motor on my 2013 Silverado. Hendrick Chevrolet discounted their costs but I was still left with a bill over $4900.00!
Like I said at the beginning, I've owned 18 Chevrolet's in my life. This will be the last. I currently own the 2013 truck & a 1999 corvette. Im going to sell both and try another manufacturer who, hopefully, sells a better vehicle. As a recently retired superintendent for the largest construction manager in the USA, I'm also going to share my experience with all my former coworkers (who buy a lot of trucks) to hopefully save them from the same problems I've experienced with your products.
Joseph B Cox
Creedmoor NC

[CANT EXPLAIN ENTIRE STORY DUE TO CHARACTER COUNT - NIGHTMARE EXPERIENCE] We purchased a vehicle on December 30, 2017 from Central Cadillac in Cleveland. We were told at the time of purchase by our salesman (Angelo) that our vehicle (2013 Cadillac XTS), was going to be covered under their Certified Pre-Owned "bumper to bumper" warranty. On February 8th (36 days after buying the vehicle), our rear suspension completely went out. Our tires were touching the body of the car and it was unable to be driven or moved.

We called the salesman and explained the issue, he advised us to have it towed to our local Cadillac dealership (Medina Cadillac), instead of theirs, and that it would be 100% covered and taken care of, since we had the "bumper to bumper" warranty, in terms of the cost of the repair. After a week of having our car in the repair shop, we receive a phone call from the dealership saying that we owed $2, 021 for the repair. We called the salesman and relayed to him what the other Cadillac dealership said, regarding the price and he proceeded to tell us that there was nothing he could do about it. We argued that, at the time of sell AND over the phone when telling us to tow it over to the other dealership, that he told us everything would be 100% covered in terms of cost and was under the "bumper to bumper" warranty; he then denied ever saying or telling us that.

We asked to speak with his manager where over speakerphone, the salesman admitted that he misinformed us, at the time of sale, about the warranty and coverage. We argued, had we known that ‘misinformation', the sale would not have happened and you can't lie to customers to get them to purchase a vehicle. We then asked his manager to cover the cost of the repair and he refused. While on speakerphone, the salesman directly stated to me "the car you traded in had a number of issues wrong with it and was sitting on expensive repairs, so its not like you gave us the best deal either". We voiced that his comments were out of line and that we would be escalating things further with GM. He then admitted that he lied to us and just learned about the warranty coverage for our vehicle, that day and they still would not assist or cover the repair of the vehicle. Again, we stated that we were extremely unhappy with his comments, the dealership and the lack of customer service and that we would be handling the issue with the other local Cadillac dealership, while escalating the matter with corporate as well.

After days of getting nowhere and arguing back and forth, the General Manager called and offered to pay a small portion from our first repair and ‘inspect' the vehicle "free of charge" for its current front end noise issue however that he would NOT be covering the repair, in cost. On top of his poor offer, he then attempted to bribe me and place the contingency that he would ONLY even honor that, if we signed a waiver saying that we would not leave a negative review on social media or Better Business Bureau. We were completely appalled and couldn't even believe that there was a form to restrict/threaten a consumer from their freedom of speech and voicing their experience at a dealership.

On top of feeling discriminated by my background, race and age; we wouldn't even be in this situation, had we not been lied to about the warranty and coverage in the beginning at the time of the sale. The deal would NOT have happened. It's unfortunate that our salesman, the used car Manager, General Manager, Service Manager and Customer Experience Manager at Central Cadillac have no care in the world about their consumers. They're all rude and lie. I've worked with two other Cadillac dealerships prior to Central Cadillac and I've NEVER had an experience like this. I will continue to voice my experience at Central Cadillac to my family and colleagues. The way we were mishandled is NOT okay, on ANY level.

My Name is Jose I S Gomez
2335 Anabas Ave San Pedro Ca 90732
[protected]
I own a 2013 Sierra Truck, I own A 2012 Escalade, I own A 2003 50 year Anniversary
Corvette. I AMA GM CHEC PERSON.
I bought the Escalade used at Penske and have taken it there for all services since the July 2015.
I have maintained all the service records and have kept the all the scheduled requested maintenance. I recently took the Escalade to Buick Boulevard in Long Beach Ca for servicing where they did a full inspections. I has quite upset at what Buick Boulevard found. Broken motors mounts, leaking hoses, leaking pressure hoses.
The cost are outrages.
What really bothers me is that Penske for the last year has been telling me that they do complete inspections and not found these items wrong with my Cadillac.

Its sad that such a well engineered auto should have these things wrong with them
.
You have permission to explore and look into the maintenance record of both my Sierra and Escalade to see that I take great care of both vehicles and its disheartening that the Cadillac is in suchpoor condition. I only drive on the freeway and my town. Never abuse it.

Please respond and I will email you the records and give you a method to look into the cars histories.

Thank you
Jose S Gomez

I have a 2013 XTS with 42, 000 miles on it. The flange between the wheel well and the rear wrap around bumper has the tendedency to separate and flair. I thought it was something that happened after I bought the car, but today while looking at my friends funeral fleet of XTX's I found it is a common flaw in that model of car, I have had it at various Caddilac body shops and found it can not be repaired unless you replace the entire rear wrap around bumper. any suggestions?

My 2011 Camaro ss has been in the body shop for over a month now and still waiting on this airbag that supposedly is on backorder and no one can give me any information on when i can expect to receive part i have called customer service and filled complaints case #8-[protected] i have been a loyal gm owner for several years but do to the lack of customer service over this part i have bought my last gm vehicle

Amazon.com
To:
kip.[protected]@yahoo.com

‎Jul‎ ‎7 at ‎4‎:‎10‎ ‎PM

Here is a copy of the e-mail that you sent to GM Parts America.

Order ID [protected]:

------------- Begin message -------------

The items I received from GM parts of America were packed poorly and in a condition that makes them very unusable. They look terrible, and now I will be forced to order them again, probably from another source as this experience was one I would not wish on anyone else... Quality control was something that was missed as it pertains to these GM parts...Thanks for your time

------------- End message -------------

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When I purchased the car out of the Showroom from John Donoughue in Whiteville NC (purchase was 11/10/2017) and they brought it out in the daylight there were scratches all over the car and they told me that they would make it right. They contacted the scratch and dent man that they use and he said they were to many and to deep for him to fix it. They then sent the car to Showridez in Whiteville for paint correction and they have left buffer streak marks all over the car. I called and the salesperson told me that it could not go back to Showridez and I told her that I didn't want it to that I wanted my car fixed, she told me the scratch and dent man had to look at it and he did and said Showridez has messed her car up and it needs to be fixed. Now the paint is coming off of the front spoiler(it looks like it has ashes all over it when you wash it) and when I took the car back to the dealership to show them this and to find out what they are going to do about my car they then sent me to the paint body shop up town that they deal with. He looked and the car and said that it should be repainted and he was going to let them know. This has been going on since November and still nothing has been done and now they don't even call me back. I want my car repainted which is what I have told them or I'm going to be forced to get an attorney. This is the first time that I have ever purchased a Chevrolet and not a good experience.

Received an email from Huebner Chevrolet in Carrolton, Ohio telling me a Silverado I looked at 2 weeks previous had a inventory price reduction was marked down to 32, 999 dollars, made an appointment to make a deal and purchase truck, when I got there the price was 37, 500 roughly, when I showed them the email they sent which come from their dealership they said it was a mass send out mistake by GM not them, this email was sent out on July 4, 2018 at about 11PM, I have a copy of this email and can send it to you if interested. It is a 45 minute drive to their dealership for me and I think they should have to honor that price, if I don't get a response from you my next step is the BBB! Also I have a GM Mastercard I have had since 1991and they said I couldn't use this! The card when I got it made the claim make your best deal and present this card at the end of the deal, I have used points off this card 3 times in the past few years and never had a problem before, last time I used it was 2013 when I purchased a new Chevy Equinox. If I can't use it why have it?

i purchased my Chevy Silverado in August of 2016. On April 11 of 2018 the battery went completely dead. i had AAA come to my house and jump start me and that got me to work. once at work the battery would not start the vehicle and was again tested by AAA, at which time they told me that battery was completely dead. i had no choice but to install anew battery at my cost $168.00. they took the old battery as part of their warranty program. I went to my dealership (MAITA Chevrolet in Elk Grove Ca) and they stated that this was a GM issue. i got a hold of GM and they stated that in order for a claim to be submitted i must send them proof i purchased a battery with bank statement, proof of invoice for repair from AAA, car registration and AAA card (membership proof). I provided GM with all of this and was informed today that they would not reimburse me anything, as this was the manufacturer of the battery issue. i am highly disappointed that GM is not standing by their product and is having me jump through numerous hoops to be reimbursed for something faulty in the product i purchased

2014 traverse bought last year from Tom gill Chevrolet Florence Ky. Driving down the road with my family yesterday and power engine reduction with Service Stabiltrac indicator. Doing a fair amount of research and this seems to an all to common problem that isn't remedied . I'm a lifelong Chevy buyer but this has me very concerned as this is my family vehicle and I have two young kids. I'm dropping it off for service Thursday night. I have only taken this car to my dealership over the past year .

Just paid & 1496.00 for water pump replacement, complete plastic thermostat assembly, three tires which had metal cords showing ( never had that before), plus loss of use of car. Car has 35, 600 miles, serviced regularly, never abused. How can this be?Have always had GM vehicles and never had failures like these. Did I get a Lemon? Almost afraid to take a long trip. If this is what GM is offering in new cars, my next car will another brand. I'm very disappointed. Please respond as to whether or not I have any recourse. John Burke

I purchased a new 2017 Chevy Silverado May 31, 2017. The first month I had it I noticed the paint on the hood was chipped even though I have a hood protector installed. Since then it I have had several other chips in the paint. I went online and noticed there are several other customers with the same vehicle that have experienced the same problem. Has anyone a GM studied this issue to see if a recall may be necessary? I enjoy my truck but if several customers are having the same issue then I would like to see GM offer to repaint the vehicles or do what's necessary to stop our paint from chipping.

Thank you,

Robert Tuten

Lets start out by saying, I love my chevy silverados. I have bought them new and have been always impressed with the durability and the luxury. The last one however had paint problems at 8032 miles. Paint was peeling off, brought it in to dealership I bought from and it was fixed on 5/19/15, (but only in problem areas, not whole truck per PIT5313C) so GM is well aware of this manufacture problem. In fact they even list vehicles with 11th position vin with Z. My truck's VIN is 1GCVKSECOEZ295957. Today 7/5/18 I have 64000 miles on truck and far more problems with paint peeling with areas on truck that were not repainted when it was brought in at 8032 miles. I was told by the same dealership today(MILLER CHEVROLET in Rogers, Minnesota). That they could not do anything to help and I was on my own for everything out of pocket, because truck is out of warranty. I don't understand for the life of me why you are not extending the warranty and honoring this work that needs to get done when you are well aware of the problem. Here is how I look at it, if I am satisfied I would keep buying chevy after chevy after chevy! Same with GM service and parts, I have always taken my trucks to the same dealership(MILLER CHEV) for service, NEVER once to a private shop or competitor. Also have referred my family and friends to same dealership, and also the GM family of cars and trucks due to how proud I was of my own vehicles, and the outstanding longevity, and service of GM. I want you to fix my paint peeling problem as if its under warranty, or I am done with GM, and Ford or Dodge will have my next business along with a lot of negative talk about GM!

i purchased a 2015 gmc terrain in may of 2017.It had 57682 km on it it now has 77829 and a large paint bubble on the hood and on left front fender has a rust spot, The back gate has a large rust spot as well. The dealer said that GM would repair the back gate but not the hood or fender. the paint warrenty says 3yrs or 60, 000km. it is only over by 17000 km but it should not be bubbling already. I feel they should cover the hood aswell. I feel they put the warrenty at 3 years because they know thats about how long the cheap paint jobs would stand up.I no complaints with dealer, they are only doing what they told.I think i need to go to bbb and tell them what a joke GMC customer service is

I work for Classic GMC in Texarkana, Texas. We located a truck for my husband in Boise, ID at Dennis Dillon GMC. The only one in the country that was what he wanted. When the dealer was contacted they would not dealer trade. That is understandable. However, our dealership offered to purchase the truck from them to get it to Texarkana for my husband to purchase. They would not do that either. Nor would they allow us to sign out here in Texarkana. My husband was in a major accident in November which caused him to lose his right leg and limited use of his right arm. He is on many medications and is unable to travel thousands of miles at one time. We explained this to salespeople and the sales manager at Dennis Dillon GMC, however, they were not willing to work with us to make this purchase happen. They had this truck for at least 351 days. We had to have family that was traveling through Idaho from Alaska add a day to their trip home to go to Dennis Dillon, purchase the truck in their name, and tow it home on a U-Haul trailer. This was the first vehicle my husband has ever had. He feels cheated out of the buying experience as well as having lost thousands in discounts because we were unable to use the GM Employee discount. Is there a possibility of us still financing with GM to get any kind of discount on this vehicle? We are just so disappointed in the whole experience. Is there anything that can be done to make some brightness of the situation?

Sincerely,
Marcus & Jessica Brookes
418 Robertson Rd
New Boston, TX 75570
[protected]
[protected]@aol.com

I have a 2013 chevy malibu and you can put turn signal on and dash lights will go out, or it will say service stability trac., you can be going down the road and all electrical will shut off including the steering. Numerous times when you are trying to start the car you have to leave the switch on and wait for it to start. Here recently it has been saying service theft deterrent system when all electrical comes back on. I have had car at several different dealerships and they say nothing is wrong with it. I work an hour away from where i live and this makes it an hazardous drive for me because i have to travel up amd down a mountain road and i am worried that the steering will go out on me. I have always driven a GM car or truck but this Malibu has a nightmare for me. I will not buy another gm product after this car. I have checked and there has been no recall on my vin number. There have been well over a thousand complaints filed that i have read on internet about people with a malibu having the same issues with their car. Surly this warrants looking into. I will also be filing a complaint with NTSB on this issue with the malibu as it is unsafe and a hazzard to drive and could cost someone their life or even my self if this persists.

July 4, 2018

Ref: GM Military Discount (Cadillac)

Dear Sir:
Last week I visited a Cadillac dealership to upgrade one of my Cadillacs for a newer model. Upon performing the paperwork, I was informed that I did not qualify for the Military Discount.
A veteran is a veteran regardless of the date of discharge from active service. I would like to know why you allow the discount to only a select few (by date of discharge) and DISCRIMINATE against all other veterans outside of that time frame.
Shame on your corporation for conducting business in that manner here in the USA with all the freedoms afforded by active service men/women that give you your existing status.
I am a veteran, honorably discharged from active Army and active Navy Reserve and am appalled by this discrimination.
A reply letter would be in order to clarify your status on the Military Discounts before I proceed further.

Sincerely,

Dorothea M. Zimmer
4360 Neff Lake Road, Brooksville, Florida 34601

AC condenser has a hole in it, which is leaking Freon, and not cooling my vehicle. There is a recall on this but my Suburban has too many miles on it to be covered and there is a nationwide backorder on the condenser because GM has bought them all to fix their vehicles, but I cannot get mine fixed. I have small children and our Heat indices have been 100+ this month. Really disappointed in GM and wish I could get this problem resolved.

First off I want to declare that my 2014 Impala is the best auto I have owned during my 65 years of driving. This comment covers aesthetics, maintenance, dealer service and the initial price of the auto. Now as to the repair cost of the Electric Power Steering: GM recognized in July of 2014 that they had a problem and issued recalls to correct the electrical aspect of the installation as well as its affect on the mechanical steering gear. As with most recalls the best solution was selected and implemented. My auto was among those recalled and serviced by Riverton Motors in South Jordan UT. However; as with most solutions the long range outcome of the interim solution has yet to be observed. I am not a mechanic nor am I completely conversant with this new EPS technology. But my experience as a product manager indicates that as any steering which becomes difficult to manage, is dangerous. My steering became inoperable and very hard to control while driving to Riverton Motor's Service facility. If this is what the recalls were trying to avoid, in my case they failed. It matters not if the warranty period has expired or if the mileage is beyond the allowable 60K, it remains a GM Product and should be a safe vehicle. To charge me nearly $3, 000.00 to repair a part which has become inherently dangerous and a threat to the public seems to indicate that GM has a way to go as far as automobile integrity and safety is concerned. My suggested solution and to show GM good faith is: " If an auto is out of warranty, whether standard or extended, GM should participate in the repair. . . . perhaps as much as 50%-70%."
My repair order is # 6187278/1 dated 07/02/18 from Riverton Chevrolet in South Jordan, UT 84095 Vehicle License # D49 OMS Utah, Thomas C. Davis-Owner (VIN 1G1125S33EU126879 Your response would be appreciated.

I purchased a 2015 Chevrolet Corvette in January of this year, 2018. The car only has 26, 000 miles on it, but is out of the Bumper to Bumper Warranty since October of 2017.
I went to put gas in the car this morning, 7/2/18 and couldn't open the fuel door to put the fuel in the car. The car has to be unlocked for the fuel door to open - the car was unlocked and I kept pushing on the door to release it to open with no avail.
Luckily there was a Lou Bachrodt Chevrolet dealership (5500 N. State Road 7, Coconut Creek, FL 33073) 10 minutes from where I live and I drove it over there to have it looked at. They diagnosed the problem and told me that my Fuel Door Housing was defective and that was what was causing my fuel door not to open. It is costing me $400.00 to replace the fuel door housing - the part is only $75.00, but the labor costs are the balance of the cost.
There is no reason why a car with only 26, 000 miles should have the Fuel Door Housing be defective. I have filed a compliant with Chevrolet Corporate on this situation - my case number is #8-[protected]. The representative that took my information kept saying "since your car is out of warranty, it is the customer's responsibility to cover the cost of the repair". They did say that it is on a case to case basis and would have management review it. I would like to have GM cover all or a good portion of this cost out of good will, because this is unexceptable and shouldn't happen to a car that is practically brand new. I can be reached at [protected] or by email at [protected]@gmail.com if you need further information. Thank you!
Valerie Topalian