Menu
Write a review
File a complaint
GoRenter.com

GoRenter.com review: Policies

M
Author of the review
2:43 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Go Renter has been managing our rental property for almost 2 years; we notified them in Aug of 2012 that we were going to put the home on the market and within 3 to 6 months it should sell. During this time period our tenants wrote us often and complained about Go Renter and asked repeatedly to change property management has their dealing with them were awful (to the point that if we were keeping the home they would not renew lease if we kept Go Renter).
In December we recieved a notice of yearly renewal - and on 01/07/2013 I notified Go Renter that we had a firm offer on the home and would cancelling contract to sell. I was charged the following fees: $295 annual fee (refused to prorate), $450 (cancellation fee), $225 (3 months management fee for cancellation), plus management fee for January and February (was told Feb. because my official cancellation did not go in until 01/08 there is a 30 day policy which would be 02/08 so I am required to pay Feb fees). I would not have issue with this if I was not changed 3 months management fee already.
This company is crooked and will screw you out of your money...do not use them go elsewhere. I have spoken with others that have property manangement companies and they agree this is outrageous and would not use and tell others the same. There are so many other options out there - say clear of this one they are awful to work with and will take your money.

Update by Melanie L
Feb 14, 2013 4:32 pm UTC

Go Renter has an "F" rating from the BBB - why? because of their bad reviews and all the complaints. Very similar to what I have posted here.
We live in a free enterpise which means if we consumers stop giving businesses money they go out of business. This is one business that deserves to go out of business. We need to pass this around and get the word out so people stop using them then they will go away. What is interesting about complaints and bad reviews, it is not just tenants it is people like me that hired them - they will eventually screw you no matter what side of the contract you are on! Pass this along -

0 comments
Add a comment

More GoRenter.com reviews & complaints

GoRenter.com - Property Management or Mismanagement? 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GoRenter.com - Rental scam/consumer abuse 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
GoRenter.com - Immoral, unethical, horrible property management company! 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GoRenter.com - FRAUD MISREPRESENTATION 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GoRenter.com - Horrible Service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GoRenter.com - water 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all GoRenter.com reviews and complaints
  1. GoRenter.com Contacts

  2. GoRenter.com phone numbers
    Click up if you have successfully reached GoRenter.com by calling +1 (602) 512-8300 phone number 0 0 users reported that they have successfully reached GoRenter.com by calling +1 (602) 512-8300 phone number Click down if you have unsuccessfully reached GoRenter.com by calling +1 (602) 512-8300 phone number 0 0 users reported that they have UNsuccessfully reached GoRenter.com by calling +1 (602) 512-8300 phone number
    Head Office
    Click up if you have successfully reached GoRenter.com by calling +1 (602) 512-8327 phone number 0 0 users reported that they have successfully reached GoRenter.com by calling +1 (602) 512-8327 phone number Click down if you have unsuccessfully reached GoRenter.com by calling +1 (602) 512-8327 phone number 0 0 users reported that they have UNsuccessfully reached GoRenter.com by calling +1 (602) 512-8327 phone number
    Maintenance Director
    Click up if you have successfully reached GoRenter.com by calling +1 (602) 512-8317 phone number 0 0 users reported that they have successfully reached GoRenter.com by calling +1 (602) 512-8317 phone number Click down if you have unsuccessfully reached GoRenter.com by calling +1 (602) 512-8317 phone number 0 0 users reported that they have UNsuccessfully reached GoRenter.com by calling +1 (602) 512-8317 phone number
    Tenant Representative / Utilities
    Click up if you have successfully reached GoRenter.com by calling +1 (602) 512-8336 phone number 0 0 users reported that they have successfully reached GoRenter.com by calling +1 (602) 512-8336 phone number Click down if you have unsuccessfully reached GoRenter.com by calling +1 (602) 512-8336 phone number 0 0 users reported that they have UNsuccessfully reached GoRenter.com by calling +1 (602) 512-8336 phone number
    Owner Representative
    Click up if you have successfully reached GoRenter.com by calling +1 (602) 512-4413 phone number 0 0 users reported that they have successfully reached GoRenter.com by calling +1 (602) 512-4413 phone number Click down if you have unsuccessfully reached GoRenter.com by calling +1 (602) 512-4413 phone number 0 0 users reported that they have UNsuccessfully reached GoRenter.com by calling +1 (602) 512-4413 phone number
    Home Inspections
    More phone numbers
  3. GoRenter.com emails
  4. GoRenter.com address
    11024 N. 28th Drive Suite 145, Phoenix, Arizona, 85029, United States
  5. GoRenter.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
  7. View all GoRenter.com contacts