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CB Auto Parts and Repair Stores Goodyear Complaints #82-101
Goodyear

Goodyear review: scruplous sales practices!!!

J
Author of the review
8:28 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

On 11/11/10 I drove to this Goodyear because I had found a coupon online for $12.98. It was a great deal, and I thought worthy of driving a bit out of my way for. When I drove up, the sign displayed $12.98. I said to the guy in the shop that I had a coupon for $12.98. He said for me to give it to the guy inside the store. After 5 minutes of waiting, no one came. The guy out in the shop noticed and yelled for the guy to help. He didn't, so the guy from the shop had me write my info on the clipboard and said he'd pull my car in to get the oil changed. After about 5 minutes or so, after my car was alreday being worked on, the guy who was supposed to be workin in the store, "John". Finally came into the store. When the guy from the shop finished, he told me my oil change was done and so I went to the front for "John" to ring me up. When he did, he told me it was $28.08. I said, "No, I have a coupon." He said, it's not the correct oil weight for my Nissan Xterra and that I had to present the coupon up front. Of which I responded with, "I did tell the guy who worked on my car that I had the coupon and since you weren't up front working" there was no way for me to present the coupon to you. He refused to give me the $12.98 price, even though the guy in the shop, new I had that coupon, worked on my car and never said ANYTHING about me needing a certain type of oil for my vehicle. The guy said "well I can empty out the oil we just put in if you want then?" As if I can drive my car without oil in it! This was misrepresentation and horrible customer service. I insisted on the $12.98 price, but John was not going to budge and was EXTREMELY rude. Here is the deal, there are coupons every day for lets say $14.95 at NTB that you can get off line. This $12.98 was an even better deal, or so I thought. John was rude, didn't care, and I can't prove it, but I think he took advantage of me because I am a woman. Either way, what he did is sleezy, shady and I want a refund of the difference. This place should be shut down! How can they run a business like this? I had NO money to begin wtih, which is why I went to them. I never would have agreed to this oil change had they been up front with me. As far as I am concerned, it is not my fault that John did not communicate with the guy in the shop regarding the coupon I had. Their lack of communication should not be put off on the customer. False advertising, lack of customer service, and shady practices. This is the WORST service I have ever had!

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  1. Goodyear Contacts

  2. Goodyear phone numbers
    1800 809 625
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    Australia
    1300 888 973
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    Malaysia
    800 333 4663 9327
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    Argentina
    +1 (800) 112-4663
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    Mexico
    +1 (800) 321-2136
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    United States
    +1 (330) 796-2121
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    Head Office
    +1 (800) 387-3288
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    Canada
    +44 121 378 7000
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    United Kingdom
    +43 161 404
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    Austria
    +32 38 203 211
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    Belgium
    +33 147 165 959
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    France
    +353 16 238 500
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    Ireland
    +39 257 521
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    Italy
    +31 800 429 9000
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    Netherlands
    +48 146 801 888
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    Poland
    +351 210 349 000
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    Portugal
    +40 212 091 700
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    Romania
    +7 495 720 6655
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    Russia
    +34 917 461 840
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    Spain
    +46 84 662 000
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    Sweden & Nordic Countries
    +41 449 478 600
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    Switzerland
    +90 212 329 5000
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    Turkey
    +86 800 890 9456
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    China
    +63 28 884 737
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    Philippines
    +65 68 384 795
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    Singapore
    +27 419 946 911
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    South Africa
    +82 27 937 500
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    South Korea
    +66 23 058 585
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    Thailand
    +971 43 724 800
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    UAE
    More phone numbers
  3. Goodyear emails
  4. Goodyear address
    200 Innovation Way, Akron, Ohio, 44316-0001, United States
  5. Goodyear social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 12, 2026
  7. View all Goodyear contacts
Goodyear Category
Goodyear is ranked 12 among 325 companies in the Auto Parts and Repair Stores category
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