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Great Wolf Lodge does not want to honor there own gift card. My company had raffled off 2 gift cards total $500 for Christmas I won in 2014. The gift card states that “This card does not expire and no dormancy fees will be charged” on back of card. I contacted there Guest service supervisor and this is what she said to me”Unfortunately, we do not have this money available anymore. It was transferred to the state. I would reach out to them again, as this is all I can do on my end” Then I reached out to Texas' Official Unclaimed Property Site - Texas Comptroller - Texas.gov? I gave them all the info they needed like pictures of the two gift cards with the all the numbers needed. I gave them pictures of the receipts to the gift cards with all the info. They replied “Dear Claimant:
Thank you for your unclaimed property correspondence. We have conducted research on the information you
provided. Our research indicates the following results:
We are unable to locate any property at this time for the owner information.” I sent this information to Great Wolf Lodge Guest service supervisor and asked is there anything else I can do or look into but till know they have not replied to me any more it’s been months?
Please help my kids would love to go to Great Wolf Lodge thank you.
Desired outcome: Would love for my kids to enjoy those gift cards at Great Wolf Lodge or cash them out.
This complaint has been resolved automatically due to user's inactivity.
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Hello,
I am having the same issue with Great Wolf lodge, Williamsburg, VA and their gift card. I was gifted their gift card in 2013 and called them couple years later to ask if the gift card had an expiry date, they said no. When we planned to use the gift card, they said there is no money on the gift card and the money has gone to the state. I have checked with the state and they said there were unable to locate any property with the owner's information.
I have also reached out to giftcards@greatwolf.com, and to Great Wolf Lodge and no reply. It is a shame that they cannot honor their own gift cards and do not have any accurate information.
That is true seems like they don’t even want to be bothered by us very poor service!
I have not gone back for the yearly visit and family reunions so they have lost more money from me and family than they would have by honoring there gift cards!
Regards
Thank you for reaching out. We're sorry to hear about your experience. Please send us an email with a brief description of your experience at giftcards@greatwolf.com, so we can further assist!
I did email on April 25, 2023 and have not heard back from anyone. Very bad customer service.