Hertz

I booked a car rental reservation at the Frazer, PA location for 11:30 this past Saturday. I arrived at the Hertz rental location in Frazer at 11:45am. I was the only customer in there when I arrived so we got right into the rental agreement. When I went to pay, I wanted to pay with my debit card and was told they do not accept debit cards. I swiped my credit card and it was declined. I called my credit card issuer who remedied the problem and asked if they could put me on hold while they documented the account. At that point it was 12 noon and the woman behind the counter told me "the branch closes at noon, sorry we're now closed", and then showed me to the door. This was done as my credit card company was completing what they needed to do. Another 5 minutes and I could have been driving away in my rental. Instead, I was kicked out and had to Uber a ride home.

My husband called and left a voicemail for the manager of the branch to call him back. Instead the same woman that closed the store on me called him who is the assistant manager, not the manager. She told my husband that she is under no obligation to stay one minute past noon. That the store closes at noon like a bank does and she stayed past noon and her time card proves it. She stayed no more than 3 minutes past noon. Another minute and the company would have had a 3 day rental.

My husband called Hertz's reservation line and asked for the department that handles complaints. He was transferred to a woman that was so completely ignorant that he lost his composure and had to end the phone call abruptly by hanging up on her. The Hertz's representative told him that the entire situation was my fault for not being there at 11:30am and that all other customers show up at their reservation time and so should have I. My husband laughed at that statement because he knew it was a lie. Then, when my husband called her out on that, she became rude and raised her voice and talked over my husband trying to drive her point home that the people who work at the rental stores do not have to offer any more customer service than what was offered to me, when they kicked me out and locked the door. That was when my husband lost his cool, yelled at her, and hung up. We realize him doing that was wrong but when your only choices are big companies that do business this way it is very frustrating.

This lack of care and service for the customer has become common place in American business. It's a shame. Very few companies treat their customers like they are a meaningful part of the equation and Hertz is no different. The only thing that matters to companies like Hertz is getting your money. They just don't care if you have a good experience and come back. This is evidenced by the lack of a true customer relations department and no easy to find phone number to field the calls. Hertz, and companies like Hertz, do NOT want to hear from disgruntled customers. They simply look forward to the next dollar, as long as they don't have to put forth any extra effort to get their hands on it. Shame on you Hertz!

I returned the car on July 26 in Lawrence, KS after a month long rental. I had used my prepaid debit card to pay for the rental. I was told that I would get my $200 deposit back in 5 - 7 business days and after almost 3 weeks I still have yet to get it back. When I called to see what was going on, I kept getting the run around. I even asked if there was any damages to the car and was told no. I will never use this company again.

Don't use this service, don't waste your time and money

I was waiting for 3 hours for their branch manager to answer. I wanted to ask them to pick me up cause I ordered this service and it also was confirmed over the phone. So she eventually picked up the phone treating me like garbage. Very rude and unprofessional...

and when I finally got tired of this nonsence it occured that somehow I asked her to cancel my reservation. She said - as you wish, then she clicked something and hung up the phone. That's all.

NEVER USE THEM if you don't want to be terribly treated!

Dublin Airport - Hertz return - August 5, 2017
When I returned a car the Hertz agent found a (nonexistent) microscopic scratch on the back of the car - driver side - I argued that at the most it was a faded paint given the weather in Ireland (rain/sun/cold) and the age of the car, a Seat MII which is very economical and not well built.
Instead, the agent charged me 150 euro and I refused to sign the authorization. I told her that I saw no damage -
Later on I received an e-mail with the photos claiming a scratch also in the lower part of the car in the same area. This was not claimed before because was not a scratch but only dirt.
I reiterated the fact that I did not do any damage. Also, as everybody knows, scratches etc occur in Ireland on the other side of the car on the passenger side because of narrow rods and driving on the left side. I refused to sign because I took care of the car. When they asked me whether I inspected the car when I rented I told them that the garage inside the terminal has no lights and at 5 am it is impossible to have a careful inspection and detect microscopic damages. Therefore, I have to take their words that the car is ok... but they do not want to take mine. As a Gold member... I believe that I deserve some respect. Also to note that the contract in Euro received by Hertz was Euro 486 and in Dublin became Euro 491! Best regards

I recently had to cancel a reservation on a hertz vehicle. I was told by the agent on the phone that there is a $100 cancellation fee because I prepaid for the car that was recently instituted.

As a gold member, I am absolutely appalled by notifying the customer after the fact that this change was going to take place. I am not used to doing business in this fashion. You have lost a customer today. I will not be dealing with Hertz in the future.

A very frustrated former customer.

Michael King

State Farm rented me a vehicle from Kingston hertz .The vehicle is stained with bird poop throughout the whole car in addition to not being cleaned prior to picking up. This is disgraceful. Vehicle 01897/2162766 Toyota. I've used hertz many times over the years and never had such a bad experience. My car is still in the shop being repaired. I am in a lot of pain from accident where driver had no brakes. The service in Kingston is what to be desired. AP

Submitting a detailed letter to: Hertz Customer Care Service, 999 Vanderbuilt Beach Road, Naples, FL regarding the unnecessary LDW Charge that was charged for the rental car agreement initiated by State Farm Insurance Company on 7-21-17 at the above listed location. When questioned by State Farm on 8-2-17, tried to cancel LDW over the phone told no

My wife and mother have rented from the Hertz in Palestine Texas approximately 10 to 15 times in the last 6 months. On August 3rd they had a car reserved. They were told that no car was available, even though they reserved it 2 days prior. It was reserved for 10 am pick up. They finally called at 3 pm and said that theu had a car. They went to pick up the car and at 3:15 had a blowout on the tire. They have AAA & AARP with roadside assistance. They called the Hertz corporate office and were told that Hertz would have the car towed and a tire put on at company expense. The next day there is a pending charge on their debit card for $196.00. That was the cost of the tow and the tire. When they told the INCOMPETENT people at the Palestine office, they said oh well and that they were going to be charged. The so-called manager at that branch is never in the office. She only does this because the space that the rental place is in is in her family's paint and body shop. We will fight this to the end. We are not afraid to get attorneys involved. Right is right! You can't have a successful business by lying and mistreating your customers. NEVER RENT FROM HERTZ!

On 8/3/17 at Hertz's car rental in Memphis TN (2734 S Mendenhal) at 4pm Anitra Clark (wife and children) was greeted very kindly by Ricky Norman (manager). As she gave him the confirmation number. He replied..Sorry were out of full size cars and plus this rsv was for 8/2/17. She replied ok. Then she calls me(Darrell) on the phone. The wrong confirmation number was giving to Mr Norman. As she present the correct confirmation #..His reply was WE STILL DONT HAVE ANY FULL SIZE CARS, WHAT DO YOU WANT ME TO DO. My wife stepped away from the front desk in fear because of tone in his voice and called me on her cell phone. I then ask Mr Norman from her phone, what was the problem because my wife called me in tears. Mr Norman said our options was a compact car at (FULL SIZE) price or any upgrade we would have to pay more. Our confirmation # was for a full size car and that's what we were expecting and ONLY prepared to do. Hertz lack of preparation has cause our family vacation to be delayed. This is unacceptable and a lack of integrity on behalf of this company. (THIS WAS AN EMBARRASSMENT TO MY FAMILY AND A VERY SHAMEFUL ACT) He didn't conduct himself in a professional manner so she left in fear. PLEASE call Darrell at [protected] or [protected]. This problem must be resolve because hertz is my #1 rental car company and ill be DAMN IF I let an unprofessional manager turn my business to Avis. If this problem isn't address then I will take my business to Avis..that will give me better service!

Hello there! This is Javon Eldridge. I rented a car, from the Fort Wayne location. I never received a bill. But they overcharged my card. I have proof that the car was returned the day before. You can call me at [protected]. It was July 3, 2017. Hertz Rental car. I was charged 60.00 more than rental should have been. I've called the 800 number at least twice

The worst rental car in the United States, with reservation, the car rental at the Gaylord hotel, said that I did not have a car and I had nothing to do, I called the customer service center, who asked to go to the MCO, I took an hour with traffic, Arriving on the Hetz B side, supervisor Sam, along with the attendants said they would not rent and that I would have to go back to Gaylord and solve the problem, I said that I would call 911, they did not believe it, and they only gave in to the car by the call And Excellent service from local police. Even though I'm a Gold Client, I'm Stress.08/02/2017

To whom it may concern,

Let me begin with the fact that I have already spoken to a customer service agent on Aug. 2 who switched me over, via my request, to her manager about my situation. If I knew how to go to someone in the corporate offices I would bypass those who refuse to do nothing more than compensation of 2 days of what occurred on July 8. I am disappointed that Hertz representatives refused to credit me in full. The whole experience was a nightmare.

I'm sure there is documentation of transactions & phone calls but I will once again explain why my husband & I lost vacation time: we rented a car at Orlando International Airport on July 6. We drove to Celebration, FL, for the first leg of our trip. That is where the car wouldn't start on July 7 & July 8. It was replaced by another car at the same Hertz we began. On July 9th we switched out our car for another due to the fact that the initial one broke down. It was the second car that we turned in at Cape Canaveral.

On July 6, we drove the rental to the resort we stayed in. In the early evening on July 7 the car failed to start. As I recall we waited less than a half hour as predicted. The tow truck driver got the car started two times but on the third attempt it didn't. We hoped that we'd have better luck on the following morning but again it failed to start. Once again we spoke to reps several times & we followed their instructions to wait outside. The first one we spoke said the tow truck would arrive within a half hour. When it didn't show up we called again only to be told it would be there within another hour. I made another call when it didn't show & was told to wait outside (in the rain) for another half-hour. Finally the man arrived with his truck within that time frame without a replacement car. It seemed like the sensible means in which to handle the situation but I was told by the reps that there weren't enough people to do that. Incredulous! Now we were instructed to get a taxi back to the airport. I was in tears once again when the tow truck driver was kind enough to transport us personally to the Hertz yard. Since we were a liability we parked across the street & he made a phone call to Hertz in which a man said he'd get a cab for us. But we had to be somewhere that had an address & that is when he dropped us off at a corner gas station/market. The cab driver charged us $30 for what was maybe a couple of miles. We gave him a tip & were ready to explode by the time we got to the Hertz counter. I wasn't convinced that the rep we spoke with the manager on duty. During the transaction I saw a man I suspected to be that person. She questioned how long we had already dealt with our problem. When my husband said that a day of our vacation was ruined I interjected that it was 1 1/2 days. I feel she was calling one of us a liar when she said with a deadpan look, "which is it? A day or a day & a half?"

We let her know that we felt the full amount of rental should be waived. Ultimately she took off 2 days. That is why I am filing my complaint.

Meanwhile I have relayed our story to anyone who would listen to people we met during our cruise. In addition, we've done the same with friends & family upon our return. We will continue to spread the word. Never will we use Hertz again.

Thank you for reading my complaint. If there are questions, please contact me at [protected]@aol.com or [protected].

Linda Pullen
RR [protected]

Rental Record Number: [protected]
Reservation Number: H37148145C3
Rental Date/Time: July 26, 09:03 am
Return Data/Time: July 29, 09:25 am (arrived at return location at 08:55 am)
Rental City: Upper Darby, PA 19082
Vehicle Type: 2016

July 29, 2017

Dear Customer Care Service,
I tried to return the car at Upper Darby - Marshall Road HLE, PA on July 29 at 08:55 am, but nobody was in the office and also the parking lot was closed. I was waiting about half an hour. One of your staff, named Ian Wilson, came to me at 09:25 am and he said he was also waiting for his manager who got the key. I did not want to spend my precious time anymore and gave him the car key.
I did not receive the receipt via on line yet. Is Hertz really committed to providing customers with the highest level of service? I have always enjoyed your services as a Gold Plus member, but was really disappointed about your branch's service. Can you restore my faith in worldwide company?
Regards,
Young Park
Gold Plus member #[protected]
[protected]@gmail.com

Hi i had a reservation with hertz in Brooklyn at the Atlantic ave location There is a Lady manager there that was so nasty, I am 22 years old i booked a car for the month i had AAA ID for verification she told me that she cant give me bigger than a midsize car because i am under 25 although i booked and paid for a premium size car, I am never going to use hertz again.

I was charged a cleaning fee on May 30th for excessive pet hair. However, I did not have any pets inside the rental at all. I requested picture proof of the fur and was promised them. The district manager told me she would directly text me the pictures the same day. I did not receive anything and continued to call her on May 31st, June 1st, and June 12th. I left messages and never got a returned call. I spoke to the rental location, requesting for an email to be sent out and to CC me about this issue. However, that never happened. Because I was not getting any solutions to my issue and the district manager was avoiding me, I called my bank to dispute the charges. My bank finally got back to me today and told me they have no authority over cleaning fees and that I will have to resolve the issue myself with Hertz. I called the district manager again today and she finally picked up. She directed me to go to the location to get picture proof where I talked to a Hertz employee there. That employee informed me that there are no photos on file. I was then directed to talk to the Bill Department in which they told me to speak to the location I had just came from.

I am highly upset that I am getting bounced back and forth. Now the district manager is once again ignoring my calls. All I ask for is picture proof of this pet fur they are referring to in which they took care of it themselves by charging me $200. After this false allegation, failing to provide me proof, and now avoiding me any customer support, this is fraud.

Please understand why I am extremely upset.It has been 2 months of calling and me having to physically drive to the location but still nothing is resolved. It is impossible to track down the district manager because she goes from location to location. This is my last attempt in resolving this issue privately so please email me back asap.

I rented a car in Dublin in June. When returning the car the area where car was picked up was closed with a sign to return the car to the terminal. At the terminal kiosk just has a sign to leave the car and go to the rental desk in the terminal. After I had left the country I get an email with a "Rental Vehicle Incident Report" with bogus claims of damages etc to the car with a charge of Euro 700. There were no incidences while I had the car and the car was return in same condition as picked up. I now suspect this is part of a fraudulent scheme to force people to drop off their cars with no attendees and then add bogus charges after people have already left the country.

Called hertz for rental car with my union bctgm card #[protected]
with a cdp# to rent a car on july 20th at 8 am untill july 23rd
12pm paid over phone 191.45. When i returned car at islip airport the employer informed me of a bill for over 700 dollars outraged at this for i paid the 191.45. They showed me the computer copy but i did everything on phone i believe the employer christine wrote it up wrong on the pc. I hope i can resolve this matter in good faith
thanks william connolly

First I'm in Canada.

I was in a car accident and through my auto insurance I recieved a rental from Hertz. I do not know which location. I have to say that I am completely 100% unsatisfied with the vehicle that was sent to me. It's a 2016 Toyota Corolla 24500 kms on it. I specifically asked for a decent vehicle and I get a scratched dirty, very dirty inside vehicle. Not sure about you, but I would be embarrassed by someone representing my company like that. I would like an immediate response as to howhat this can be rectified!

Invoice # H91245475
202882

They charged be $50 to cancel my reservations. Bookedthru Hertz again thru Hotwire. Poor customer service. Hertz confirmation #
H3364625012. The customer service said she would provide a full refund. Transferred me all around while waiting to speak to a customer service manager. Cancelled in plenty of time. I gave plenty of notice. I am requesting a refund of the $50.00. It does not clearly state anywhere about the $50 cancellation fee. It is a poor practice and not being honest with your customer of the terms and conditions.

I reserved a car at a location near my home today and they didn't come to pick me up as planned. They told me to take Lyft and they would reimburse me. I did that only to get there 10 min later to be told they had no cars. I was not reimbursed for the Lyft and had to take another Lyft to the airport instead of having a rental car. Now I lost a day on my rental and have to get a car from a different location. They want me to pay more money at the other location for less rental days and will not honor the price even though I had a reservation. That means I will be out of an additional $100+ and literally paying almost double what I was originally supposed to pay. They refuse to give me the same rate even though it was their fault for this inconvenience! This is a corporate account and I will be notifying my company of this and hope to never do business with them again! I asked to speak to a manager and was put on hold and they would come back and you can hear them laughing in the background and then put me back on hold. This is beyond unprofessional!