CB Hotels and Accommodations Holiday Inn Complaints #162-181

Holiday Inn review: room condition

Deborah Thornton of Fort Worth, US

Dec 16, 2018 8:12 am UTC

3950 I10 South and Walden Road
Beaumont, Texas
Hotel room 327...
Beautiful room
1. Bathroom had mold growing on caulk around edges of bath tub
2. Wash cloth had black on it
3. Only 1/2 roll of toilet paper no other rolls
4. Hard floors were gritty when walked in bare feet
5. Door keys would not open door for entry
(Waited for maintenance then had to leave because had 8:00 pm ticket event)
6. Returned to find door being propped open (by maintainance I assume) so apprehensive about entering room.
Facility is gorgeous but not clean at all...
Disappointing to find a high quality hotel renting at high cost to be in this condition! I want my money refunded!

Photos as follows
1. Caulk with mold all around entire tub
2. Wash cloth has black on it
3. Only 1/2 roll of toilet paper and no extra rolls
4. Price for 2 persons room rental Room 327
5. Door propped open ( by maintainance I assume ) upon return to from 8:00 pm ticketed event, after key cards not opening before event when checked in and couldn’t wait any longer for maintainance to assist because had to leave for 8:00 event had tickets for. Scared to enter...

Holiday Inn - room condition - Photo 1 - update #2003591

Holiday Inn - room condition - Photo 2 - update #2003591

Holiday Inn - room condition - Photo 3 - update #2003591

Holiday Inn - room condition - Photo 4 - update #2003591

Holiday Inn - room condition - Photo 5 - update #2003591

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