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Home Depot review: Lumber and kitchens

B
Author of the review
4:41 pm UTC

I started my home construction (new build) May of 2018. Yes I am patient but enough is enough. The first issue I had was in May of 2018. I went to the pro desk and ordered 74 sticks of 2"X6"X14'. I was assured they would be ready for pick up the following morning at 0700. I got there at 0700 and nothing was ready for pick up. This cost me two additional hours I paid a contractor to wait for HD screwup.
The next issue was when my contractor ordered the drywall and was assured it would be delivered the following morning NLT 0945. At 1045 I contacted the store and was told that the truck was leaving Gaylord store (ordered from Petoskey) no sooner than 1230 and they were not sure where I was on the list to be delivered. At 1445 the driver contacted me and let me know that he would not drive down my driveway and would be using his Moffit to fork in the drywall. There had been a minimum of 3 semi's and 12 concrete trucks in my driveway by that point in the construction. My contractor was able to start the project at 1600 that day. Literally 6 hours later.
When I ordered my kitchen cabinets and paid for them the following week an employee contacted me and said I had not paid the correct amount. I was told I was $1, 000 short of what they had quoted me. I asked to speak to the manager and admonished him for having that employee call me and ended the call.
The kitchen cabinets I ordered came and when I came to check on them (installed) they were the wrong finish. It took 18 phone calls to and from HD, Kraft Maid, and MKD to rectify the situation over a 2 month period. When the new cabinets were delivered they delivered another order to my house. I made contact with name on the order and delivered the product to him (70 miles away) so he didnt have the same service I had received.
Yesterday, 07/08/2021 I was in HD and decided to buy 40 sheets of SKU:[protected]. I went to the contractors desks and placed the order for a will call pick up the morning or 07/10/2021. I had physically placed my hands on the product. Today 07/09/2021 I received a call that they did not have the product in stock and it was being discontinued. Now after all of this I am at my wits end. I am fed up with HD and the unbelievable crappy service I have received.

Desired outcome: Reimbursed for my contractors time, my time 40 sheets of SKU: [protected], 10' corrugated 30 G galvanized steel delivered to my garage approach at no cost, and a $2500 gift card for having to deal with all these issues.

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