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CB Travel and Vacations Hotels.com Complaints #622-641
Hotels.com

Hotels.com review: hotel cleanliness

J
Author of the review
5:56 pm UTC

Econo lodge in 2934 Polynesian Isle Blvd, Kissimmee, FL 34746,
I stayed in room 202.Was horrible. There is an infestation of cockroach. They all came in the evening. I must had killed 8 of them before walking down to the office around 2am. I explained the infestation in the room. There was a very nice young lady who said that room had a complaint of the same in the past and we were not suppose to be there because we had paid for a pet friendly room. This was not a et room. She gave us another room in the same building which smell like cigarette and was a non smoking room. It had very dirty sheets and smelled. I was told I couldn't get my money back nor my deposit because the manager was on vacation and could not be reached. We had to stay the whole entire week.

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