HotelValues review: Refund

My flight to San Luis Obispo got cancelled due to the extreme weather that hit California the beginning of February and which forced me to cancel my hotel and rental car. I've gotten the same response on 8 separate attempts that customer care can't get a hold of the hotel. Below is the GM of the Marriot authorizing the refund. The last person I spoke with said you needed confirmation from the hotel to be able to refund me. This was an act of nature completely out of my control. I've sent the airline cancellation notice, a copy of my credit card statement, and the GM's authorization. The airline refunded me, the rental car refunded me, the airport parking refunded me, and now I just need the hotel refund. I appreciate your assistance.

Hotels Email below:

Ricardo Herrera

9:25 AM (1 hour ago)

to me, Customer

Mr. Magliano,

I am sorry you are still dealing with this. We at the hotel already approved this a few weeks ago. Hopefully they can get this approved already.

thank you,

Ricardo Herrera

General Manager, Fairfield Inn & Suites by Marriott

A: 2061 North Roemer Court, Santa Maria, CA 93454

T: 805.925.8500 F: 805.925.8055 W: www.fairfieldinnsantamaria.com

Last email from your customer service below:

Dear Samuel Magliano,

Thank you for contacting customer care.

We understand you are eagerly waiting for the full refund and apologize for the inconvenience caused.

Despite our best efforts, we are unable to get the response for your concern from our hotel partner. However, we request you to directly contact the hotel on [protected] and check if they can approve the full refund for your reservation. Once you receive the approval, we request you to please provide the written confirmation email received from the hotel for the penalty waiver approval with us. Once we receive your response we will further get this re-negotiated with our hotel partner.

Thank you for your time and understanding.

Best Regards,

Vijay K

Customer Care ([protected]@pps.priceline.com)

Guest Name: Samuel Magliano

Our confirmation number: R4702507132

Case Reference Number: #CN04658340

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