H&R Block / HRB Digital review: illegal and unethical employee behavior ( 1 comment)

On 02-08-2011, I arrived at a scheduled tax appointment at H&R Block at 7:00pm. I met with tax consultant, Quinessa, and began filing my taxes. After hearing I would owe this year I knew an error had been made. I requested we stop the process so I could go home, call my company, before filing. Tax consultant refused to return to me my tax information including my W2 and tax deduction information. We argued for 3 minutes about these items. Employee attempted to bully me and manipulate me into leaving the items, citing she needed them here so I would come back and file. I continued to demand she return them to me, which she eventually did, or so I thought. I drove home only to discover she had KEPT my W2 and NOT placed it in the packet. I immediately returned to the branch and demanded she give me my W2. She argued with me, again stating that I didn't need it and she should keep it because she needed it to file my taxes. The argument became heated because she repeatedly refused to give me MY W2. Her supervisor came over to inquire about the situation. She ignored his questions and continued to harass me and refuse to give me the W2. He then opened her desk because she would not and retrieved the W2, only after I contacted my employer on my cell phone in the office so they could see that I did in fact NEED those items returned to me. That W2 is MY property. And what the employee did was nothing short of theft. Had I not discovered the missing W2 and gone to file elsewhere, the outcome could have been disastrous for myself and my family. I beg of you to PLEASE deal with this out of control branch and their practices. I am severely disturbed and shaken by what occurred last night. Her behavior was erratic, irrational, and inexcusable. And again, NOTHING SHORT OF THEFT.