H&R Block / HRB Digital review: they are liars and false advertise

I have been with hr block for over 15 years faithfully. Last year they messed up my taxes by spelling me and my children's names wrong and my husbands was spelled correctly (we all have the same last name). That incident made the government deny our tax return and it took another week for the so called tax professional to fix... This year we went into to get an emerald advance as we have done ever since they started and have never had a problem getting the advance and this year we get denied and no one knows why. We have never been treated so badly in our lives, we depend on that money for Christmas for our children we are not rich. Our refund estimate was almost 7000 dollars and the tax professional didn't understand why we didn't get approved either and he is the manager of that office. He knows that we have gotten it every year we are regular customers. We will no longer go to hr for our taxes we will find a different company or I will do them myself. I don't understand how a company can survive when they are liars and false advertise. I will be complaining to the bbb and hopefully there will be another law suit against them.