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Don't EVER go here! WARNING! We paid $2, 593.57.00 to have our transmission rebuilt, and told it would last 100, 000 miles. It broke down 4 months later after 6, 700 miles, on VACATION! We had to have it towed in Alabama, get a rental car, none of which we have gotten back! It was fixed by Aamco in Montrose, Alabama, and has FAILED a SECOND TIME, after only 19, 000 miles. We are once again in a rental car and have been quoted $2, 700.00 by Humble Transmission. Summary: Original Repair FAIL, Rental Car expenses incurred, Towing Expenses incurred, VACATION RUINED...do yourself a favor...GO SOMEWHERE ELSE!
5. On Friday, May 21st, 2010 the transmission failed a SECOND time after only 19, 900 miles of normal driving since the Jubilee Services repair and only 26, 600 miles of driving since the March 2009 installation.
6. The vehicle was returned to Humble Transmission on Monday May 24, 2010. It was determined by Humble Transmission that multiple transmission part failures had once again occurred. We are left having to pay $2, 700.00 AGAIN, plus the rental car expenses, AGAIN, to restore a transmission for a third (3rd) time in only 26, 600 miles and 14 months of normal driving.
7. The OWNER, Mr. Jay Streckfuss is holding to the original 12 month warranty.
8. I believe Humble Transmission misrepresented the standards, quality and grade of the goods sold, which I believe is a violation of Texas Business and Commerce Code Section 17.46.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Our warranties are the best in the business, as demonstrated by Mr. Carr's warranty being honored in Louisiana, without question. Mr. Carr was not interested in any of the longer warranty options available to him at the time of the original repairs. He could have easily purchased the lifetime warranty, which would have covered every part and all labor on his transmission for as long as he or a family member owned the vehicle. Mr. Carr mentioned that he likes to keep things "factual" so, while we did charge him for another repair, we reduced our labor rate, and gave him a three year unlimited mileage, all inclusive warranty on his transmission, and external transmission cooler, for a price very near what he paid for the original repair. The original warranty is quite clear in that the warranty is 12, 000 miles, and I feel it would be quite unfair to our clients who purchased the longer warranties, to extend Mr. Carr's warranty simply because his choice of warranties didn't work for him.. It is notable that Mr. Carr had no issue with General Motors, who designed, built, and sold the vehicle to him in the first place. Since Mr. Carr decided to slander my business, before he picked up his vehicle, I opted to rescinded the unlimited mileage, 3 year warranty which I had originally agreed to include with the repair, and re-instituted the basic 12, 000 mile, 12 month warranty. A couple of other factual points, I also included with Mr. Carr's second repair at this shop, a year's worth of oil changes, and reimbursement for his towing expenses in Louisiana, also rescinded. The retail value of those additional items, would have totaled over $800. In no way have we violated Texas Business and Commerce Code Section 17.46, or any other section for that matter. We honor our warranties, always have, always will. Mr. Carr's decision to impugn my reputation on Google is malicious, and will no doubt cause us to suffer from lost revenue, and lost standing among people who do not take the time to read the rebuttal. This whole matter will be forwarded to our attorney, to see if we should proceed with litigation for slander.
The Bottom Line is this:
Three complete Aamco transmission failures in 14 months.
Who needs this hassle?
The Bottom Line is this:
Three complete Aamco Transmission failures in 14 months.
Who needs this hassle?