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CB Furniture Stores IKEA Complaints #342-361
IKEA

IKEA review: bad customer servive ( 2 comments)

R
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4:45 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I liked the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale. I went to customer service and encountered a very rude & sarcastic woman who said she was the Customer Service Manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they didn't bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.

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Tommy Vu
Washington, US
1 comments
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Jul 04, 2009 6:46 am UTC

I bought $2000 worth of kitchen cabinets from Ikea in College Park, MD on July 3, 2009. There were more than 80 items when I picked up and the clerk refused to go over the order with me to make sure I got everything I ordered. I took the cart outside to my truck and checked the receipt as I load them to my truck. I found one item was missing (metal rail) which worth about $3 dollars. I went inside to complain to the clerk about one missing item but she refused to help. I asked for the manager and she was combative an rude. She said that Ikea is not the home depot as prices are low so don't expect the same services. I finally got the missing piece but will never shop here again.

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tete11
Oakland, US
1 comments
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Aug 05, 2009 8:43 pm UTC

Ikea has the worst customer service of all time. Cashiers seem never be happy at all. Also, returning an item is such a nightmare. One time, I had to wait for 45 minutes just to exchange something that was missing parts.
Ikea also abuses "save the earth" label. One time, I bought a whole bunch of households items (total of ~ $160) and they made me buy a shopping bag. It is a rip-off.
Quality of the products are also terrible. You really get what you paid for -crappy stuffs. People made a big deal about this store, but shopping at Walmart or Target are much better.
I will never go back to Ikea again.

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    50%
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    Russia
    800 4532
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    UAE
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    Netherlands
    +1 (888) 888-4532
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    United States
    +1 (866) 866-4532
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    Canada
    +44 203 645 0015
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    United Kingdom
    +61 280 206 641
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    Australia
    +43 800 081 100
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    100%
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    Austria
    +32 27 191 922
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    100%
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    Belgium
    +45 70 150 909
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    Denmark
    +358 934 829 400
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    Finland
    +33 969 362 006
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    100%
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    France
    +49 61 929 399 999
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    100%
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    Germany
    +353 15 413 300
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    100%
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    Ireland
    +39 278 629 900
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    Italy
    +47 91 502 340
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    Norway
    +48 222 750 000
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    Poland
    +351 800 203 020
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    Portugal
    +34 900 400 922
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    +46 775 700 500
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    +65 67 866 868
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    Taiwan
    +66 27 087 999
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    100%
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
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  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
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    Jun 15, 2026
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IKEA Category
IKEA is ranked 1 among 291 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz
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